MANAGER - NYY STEAKHOUSE - FT

OUR COMMITMENT TO SERVICE:

Each visitor is our guest, just as you have a guest in your home. You take a certain level of pride when you have an invited guest in your home. You should take the same pride with every guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to every guest.

JOB SUMMARY:

Under the direction of the Assistant General Manager and General Manager, incumbent is responsible for the successful operation of our fine dining NYY Steakhouse Restaurant in accordance with established operational and guest service standards of excellence.  Motivates, supports, and directs staff in all aspects of performance and ensures they adhere to aforementioned standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to, the following:

• Responsible for assisting with the overall management of the outlet.  Performs pre-shifts, writes floorplans, and completes section/sidework assignments.
• Acts as the "face" of the restaurant, greeting VIPs, ensuring personalized service, and professionally resolving complex guest complaints.
• Ensures established sequence of service and service standards are adhered to. 
• Supervises activities of all subordinates ensuring that they maximize efforts to sell and provide a friendly, courteous atmosphere to guests at all times.
• Oversees training of new employees and retraining, if necessary.
• Responsible for conducting table visits and communicating opportunities/accolades to leadership
• Responsible for daily shift paperwork such as sales reports, shift reports, etc…
• Support hourly service staff throughout the shift.
• Assists department manager with all duties as assigned to include staffing, inventory control, scheduling, employee engagement, etc.
• Responsible for managing reservation systems and booking large party private events
• Responsible for maintaining an adequate supply of all front of house inventory.
• Ensure that daily manager checklists are completed
• Responsible for coaching, counseling and evaluating all employees to ensure their maximum effectiveness.

• Ensures that work of subordinates is completed in the most effective and efficient manner.
• Abide by all company and departmental policies and procedures.
• Other assignments as directed.
• Responsible for the enforcement of all Casino policies, procedures, rules and regulations as they pertain to the Food & Beverage Department.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values- Fast, Fun, Focused, Fresh, Friendly
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Schedule: Often involves 50–60+ hour work weeks, including nights, weekends, and holidays.
• Physical Demands: Requires standing and moving throughout the restaurant for shifts typically lasting 8–10 hours.

Supervisory Responsibilities 

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition programs to maximize employee engagement.
• Evaluates Team Members within department and delivers constructive feedback to employees in regard to performance.
• Determines recommendations for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary guest service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.

EDUCATION AND/OR EXPERIENCE:
College degree and or three years of progressive restaurant management experience.  A combination of education and experience will be considered.  Must have strong knowledge in regards to financial information.  Must be proficient in excel, word, and power point software systems.  POS, MMS, or other systems are strongly preferred.

 PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing guests in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to continuously maneuver throughout the Casino areas.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to lift 20 pounds and able to bend, reach and stoop on a limited basis.

WORK ENVIRONMENT:

Constant exposure to casino related environmental factors including, but not limited to crowds, secondhand smoke, and excessive noise. Intermittent time in office consisting of environmental factors typical in an indoor, climate-controlled office environment.

EMPLOYMENT PREFERENCE:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.

DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).