PLAYER DEVELOPMENT REPRESENTATIVE - CASINO - FT

Out Commitment to Service:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Job Summary:

Under the direction of the Player Development Manager, this professional is responsible for building relationships with new and current customers. Acquiring a strong knowledge of Unity Card rewards program that include daily promotions as well as all upcoming promotions. This will all be achieved through interactions with customers on the casino floor, at special events; as well as by phone and email.

GENERAL DUTIES:

• Consistently support Seminole Gaming’s culture and team philosophy throughout the property, conduct personal behavior that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the best result in Team Member/guest satisfaction while at the same time maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment. Notify appropriate departments to handle deficient situations
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Maintain confidentiality of all Seminole Gaming’s trade secrets and proprietary information including business processes, guest lists, marketing plans and all other confidential information
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Ensure prompt and discrete notification to management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited to, the following:

• A positive attitude.
• Exceptional guest service skills.
• Outstanding phone etiquette.
• Excellent interpersonal skills.
• Strong communication and problem-solving skills.
• Ability to multi-task and make quick decisions in a stressful environment.
• The candidate must also be self-motivated, flexible, adaptable and able to work independently.
• Meet and greet customers (slot & table).
• Identifies new gaming customers.
• Invite new and current customers to qualified events / promotions.
• Educate customers on Unity Card rewards program.
• Attend on and off property events.
• Educate customers on casino amenities restaurants, slots machines, table games, & casino credit.
• Ensure all policies and procedures are followed and compliant with SGA standards.
• Handle crowd control effectively with consideration for our guests.
• Must be able to make sound complimentary decisions based on tracked customer play.

QUALIFICATIONS:

• Bilingual (Spanish/English) preferred.
• Bachelor’s degree preferred and/or combination of education and work experience.
• Minimum of 1 year of experience as a VIP Service Host, Casino Host, or equivalent preferred.
• Minimum 2 years of guest service experience required, or an equivalent combination of education and experience.
• Experience in casino and/or hotel environment preferred.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, secondhand smoke and excessive noise.
• The casino is open 24 hours a day, 7 days a week, 365 days a year. You may be required to work on any of the days the casino is open including weekends and holidays.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, secondhand smoke, excessive noise and constant exposure to public.
• Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

 Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).