IT - AV TECH I (NON PRODUCTION) - FT

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Under the direction of the Manager of IT, the incumbent is responsible for installing, maintaining and operating all IP and analog audio/visual equipment. 

Essential Job Functions: 

• The exhibit is conducted in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida for departmental policies and procedures. 
• Install, troubleshoot and optimize IP AV devices including Hardware and Software issues. 
• Troubleshoot network connectivity issues and install/re-install cable as necessary. 
• Provide basic network administration support including VLAN creation. 
• Provide assistance with the rollout of AV system hardware and software upgrades and patches as those requirements arise. 
• Liaise with, and provide training and support to, end users and staff on AV system operation and other technical AV issues. 
• Collaborate with the Business Analyst, System, and Network administrators to ensure efficient operation of the company’s AV environment. 
• Assist in ensuring that customer requests via the ticketing system are managed to closure. 
• Troubleshoots malfunctions and/or audio & video shorts, when necessary, perform other duties as assigned. 
• Maintains all LCD, LED monitors and displays on the property. 
• Controls all volume levels and video content for the property, assists local entertainers with sound before and after their scheduled performance time when needed 
• Maintain a clean and organized work area as directed. 
• Perform administrative tasks as may be required by local and corporate policy. 
• Manage replacement spares through RMA programs to ensure maximum hardware availability and minimum down time related to maintenance issues. 
• Perform a variety of tasks as required by sister properties. 
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. 
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication. 
• Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations. 
• Perform other duties as assigned. 

Qualifications: 

• High School Diploma or equivalent required. An associate’s degree in a computer-related discipline is preferred.   
• Minimum of two (2) years’ experience in computer hardware support and maintenance or AV systems support and maintenance required. Equivalent technical training and certification may be considered.  
• Must possess or acquire A+, QYSY 0 and QSYS1 certification in the first 12 months of employment.   
• Experience with digital encoders, Direct TV, and digital audio equipment is a plus. 
• Technical knowledge of Windows OS is required. Knowledge of current protocols TCP/IP, WINS, DHCP and DNS required.  
• Preferred minimum of two (2) years’ experience working with and troubleshooting AV related equipment (projectors, sound, TV’s, lighting controls, exc.).   
• Experience installing, configuring and troubleshooting network AV devices. 
• Experience installing wall mounted TV’s in a production environment. 
• Experience working with the basics of Cisco switches; the ability to configure a VLAN. 
• Well-developed written and verbal communication skills along with strong time management and interpersonal skills required.  
• Must possess a positive demeanor and work well in a team environment. 
• Must be proactive and have a desire to grow professionally, as well as have the ability to take a task from start to finish with planning, research, documentation, and follow-up. 
• Must have strong analytical and problem-solving abilities. 
• Willingness to work in stressful situations in front of multiple demanding customers. 
• A neat appearance and professional conduct are required.