HARD ROCK THE HOLIDAYS - GREETER I

Job Summary:

The Holiday Event Greeter – Level 1 is the first smiling face our guests encounter at the Hard Rock the Holidays – A Light Show Spectacular. This role is all about providing a warm welcome, answering basic questions, and creating a cheerful, festive atmosphere.

Essential Duties and Responsibilities:

• Welcome guests upon arrival with enthusiasm and holiday spirit.
• Provide simple directions (e.g., restrooms, food vendors, photo areas).
• Hand out event maps, schedules, or small giveaways.
• Assist families with stroller access, seating, or general inquiries.
• Maintain a friendly, positive and approachable presence throughout the event.
• Collaborate with event staff to ensure smooth crowd flow and safety during interactions.
• Maintains a clean, safe, & healthy work environment.
• Acknowledges all guest related issues and reports them to their direct Supervisor.
• Must contain thorough knowledge of holiday event, concessions, restrooms, merchandising, and all other pertinent areas within the poolside festival.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Participate in photoshoots for advertisements on various media outlets including, but not limited to, Facebook, Instagram, property collateral, etc.

Perform other duties as assigned.

Qualifications:

• Friendly, energetic, and approachable personality.
• Strong communication and customer service skills.
• Ability to stand for extended periods.
• Enthusiasm for holiday festivities and working with the public.
• Energetic, holiday spirited, and customer service oriented.
• Must be open to work a season position – full time hours will be given.
• High school diploma or GED preferred along with 1 - 2 years of customer service experience.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).