COMMAND CENTER OPERATOR

Summary:

Under the direct supervision of the Security Supervisor, the incumbent mans command center or podium as assigned to dispatch security personnel, receive incoming calls and maintain required log books.  Promotes an outgoing, friendly customer oriented personality at all times.  Provides basic security coverage ensuring that adequate protection is provided for the safety and assets of patrons, employees and the company.  Ensures that proper security is provided for all transfers of monies within the casino and hotel areas of the complex. 

Essential Duties and Responsibilities:

• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Prepares detailed incident reports in a clear and precise manner.
• Operates and monitors the fire alarm and security CCTV systems.
• Maintains accurate security incident logs.
• Operates and monitors all holdup alarm systems.
• Implements notification process in emergency situations i.e., fire, bomb threat, weather emergencies, etc.
• Assists in the coordination of emergency situations.
• Other duties as assigned.

WORK ENVIRONMENT

• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen