MANAGER - HOTEL

SEMINOLE CASINO HOTEL IMMOKALEE

Hiring smiling faces and happy personalities!  Only a 30-minute drive from Daniels & SR 82, a 25-minute drive from LaBelle, or a 40-minute drive from I-75 and Immokalee Rd.  At Seminole Immokalee Casino and Hotel, we have 3 restaurants, 4 bars, 24/7 hours, no last call, the party never stops! 

*All employees eat free on shift in our dining room!

*Weekly pay, bonus eligibility, and the best benefit package in SWFL!

*Advancement and training opportunities galore, where 1 out of every 12 employees are promoted each year!

In 2024 Seminole Gaming / Hard Rock International were selected as a US Best Managed company for the fourth consecutive year.  Seminole Hard Rock ranked #20 of 500 Best Places to Work by Forbes in 2021.  We believe in making “More in Paradise” for our guests that travel to us from all over the world.  Come see why our team members stay for 7 years on average, experience our family environment, and positive and fun work culture!  “Feel the Vibe” is one of our core values; does your current job offer all this and more?!  With casinos and hotels in over 70 countries, this is your foot in the door to the Seminole Hard Rock family of companies, transfer anywhere in the world, Get In and Get Moving!

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

• Oversees daily work assignments of Front Office staff.
• Performs detailed operation inspections to identify service and process improvement needs.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all products delivered to guests.
• Recommends to senior management operational enhancements that support initiatives and promote excellence.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• All other duties as assigned.

• High School Diploma or equivalent is required.  Bachelor's Degree in Hospitality Management is preferred. 
• (5) or more years of experience in casino management with (3) three or more of those years in Hotel Operations. 
• Budget creation and maintenance. 
• Proven experience in maintaining a 92% or above occupancy rate. 
• Demonstrated ability to select and lead a high performance team focused on being Fun, Friendly, Fast, Fresh and Focused. 
• Exceptional organizational and administrative skills. 
• Microsoft Office skills.
• Track record of exemplary guest service and  relationship building; advanced knowledge of the local and general gaming markets and Seminole Casino Immokalee players. 
• Experience in marketing and event planning related to driving casino/hotel business 

WORK ENVIRONMENT

• While performing the duties of this job, team member is regularly required to stand, walk, and demonstrate high-mobility for a majority of the shift.
• Will also regularly: speak and listen to internal and external customer directions or orders in an atmosphere of varying background noise; transit across surfaces that may alternate between carpeted and hard surfaces; walk through slippery surfaces and/or sloping floors or stairs; use hands to finger, handle or feel small objects such paper or cloth; and reach with hands and arms overhead and from side to side.
• Specific vision abilities required by this job include close, distance, color, peripheral vision and depth perception. Will often transit between brightly lit and dimly lit areas, including flashing lights and computer or TV screens.
• Position requires bending, lifting and carrying supplies and equipment up to 20 pounds, will be required to use, push and pull wheeled hand-carts or other equipment weighing in excess of 100 lbs.
• Will regularly bend, stoop, kneel, and twist at the waist. May occasionally be exposed to bodily fluids, pet or service animals, and strong odors.
• Will regularly be exposed to tobacco and other second hand smoke.
• May occasionally use de-escalation techniques to resolve customer conflict.
• Will be required to assist in customer evacuation in case of emergency.

CLOSING

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

DISCLAIMER

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).