SUPERVISOR - BINGO

COMPANY PROFILE:
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
 
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
 
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
 
PROPERTY PROFILE:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.
 
Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.
 
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

JOB SUMMARY:

The Bingo Supervisor is responsible for supporting the Bingo Manager with operational management responsibilities.  This includes but is not limited to, employee development, staffing and scheduling, and the management of all procedures and processes that support the Bingo operations while maintaining the highest standards of guest player services. Must possess excellent interpersonal skills, an understanding of Bingo and Bingo promotions and have the ability to supervise and direct employees.  This is a salaried position, tips may not be accepted.

ESSENTIAL JOB FUNCTIONS:

• Ensure that data entered is accurate and complete in system.
• Oversee all operations of Bingo to ensure excellent customer service is exhibited and all policies, procedures, rules and regulations are followed.
• Assist Bingo Manager in hiring, training and scheduling of all PC Reps.
• Ensure all Bingo Team Members are consistently informed and educated on the operation of all current Bingo games, details of benefits and rewards, casino events, promotions and special offers in a timely and thorough manner.
• Assist in maintaining and updating Bingo personnel files.
• Participate in the preparation of periodic evaluations of Bingo Team Members.
• Communicate critical information to Bingo Manager.
• Communicate information to Bingo staff as directed by the Bingo Manager.
• Oversee/administer the execution of all drawings and promotions and ensure they are conducted in accordance with company policies, procedures, rules and regulations.
• Participate in special events as needed.
• Demonstrate exceptional guest courtesy to both internal and external customers with every interaction and ensure all problem situations with guests/team members are resolved quickly and efficiently.
• Perform all tasks and duties of Bingo as needed.
• Enter customer data accurately, timely and in adherence to company rules and guidelines.
• Maintain confidentiality of company, team member and guest information.
• Responsible for maintaining a clean, safe, hazard free and fair work environment.
• Must be familiar with and follow all policies and procedures as directed by the Seminole Casino including but not limited to; all audit policies and procedures,  the MICS (Minimum Internal Control Standards) and any other policies and procedures as instituted and directed.
• Ensure total guest satisfaction and promote positive experience for out guests.

QUALIFICATIONS:

• High School Diploma
• Two – Five years of administrative experience
• Technical Capacity
• Personal Effectiveness/Credibility
• Thoroughness
• Collaboration Skills
• Communication Proficiency
• Flexibility
• Must be computer literate
• Proficient knowledge of Microsoft Office, Excel, and Word is preferred

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

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Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).