IT DIRECTOR

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

The Director of Information Technology is responsible for the strategic planning, execution, and oversight of all technology systems and infrastructure across the casino property. This role ensures that IT initiatives are aligned with organizational objectives, meet regulatory and compliance requirements, and support the operational needs of both gaming and hospitality functions. Plan, direct, and manage the daily operation of the Information Technology (IT) department at the property level.  Establish department policies and procedures in conjunction with corporate IT standards.  Reviews, evaluates, designs, implements and maintains the IT environment to include computer hardware and software, computer peripherals, telephone hardware and software, and other hardware and appliances necessary to the IT operations.  The Director is responsible for forward-looking system and component implementation that will assure investment protection by remaining at the front of technological advancements.

Essential Job Functions:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Liaise with Property Management and users, and Corporate IT staff to ensure that business requirements are adequately met and that applications and systems are properly utilized.
• Participate at the corporate level in tactical and strategic planning for IT.
• Provide and manage departmental staffing in accordance with company and corporate standards.
• Develop, implement, and manage written standard operating procedures for day-to-day IT operations.
• Provide daily and periodic operational reporting as required by company and regulatory policies.
• Ensure compliance with all operational and regulatory policies and guidelines.
• Manage the departmental budget.
• Conduct on-going operational analysis and adjust procedures and equipment to insure the highest possible availability of IT resources to all elements of the organization.
• Organize and coordinate IT projects as may be required to update and maintain IT equipment and software at the front of the technological curve. Work with the Corporate IT Staff, Vendors, and industry technology forums to insure investment protection for the IT infrastructure.
• Train and educate staff. Provide time, equipment, and financial resources to keep staff professional certifications current and in concert with the evolving Corporate IT environment.
• Participate at the corporate level in tactical and strategic planning for IT operations.
• Monitor hardware and software licensing through the License and Security Administrator to insure all equipment and software is properly licensed.
• Ensure the continuing availability of local IT resources which are integrated into the corporate IT environment through pro active monitoring and management of those resources and their associated hardware, software, and applia
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform other duties as assigned.

Required Qualifications: 

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience:
  • Minimum of five (5) years in a senior IT management or leadership role.
  • At least two (2) years of experience within the casino, hospitality, or gaming industry is strongly preferred.
• Technical Proficiency:
  • Demonstrated expertise in managing enterprise-level IT systems, including gaming platforms, property management systems, and point-of-sale networks.
  • Strong working knowledge of cybersecurity, networking, server infrastructure, and systems integration.
• Regulatory Acumen: Familiarity with gaming regulations, data protection laws, and IT governance frameworks applicable to the casino industry.
• Leadership Competency: Proven ability to lead high-performing teams, manage cross-functional projects, and influence stakeholders at all organizational levels.
• Communication Skills: Excellent written and verbal communication abilities, with a strong capacity to convey complex technical information in a clear and concise manner.

Preferred Qualifications: 

• Master’s degree in Business Administration, Information Systems, or a related discipline.
• Professional certifications such as PMP, ITIL, CISSP, or CISM.
• Experience in deploying cloud-based solutions, virtualization, or infrastructure modernization projects.
• Prior success in implementing innovative IT strategies that contribute to business growth and operational efficiency within a regulated environment.

Work Environment:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).