DIRECTOR - GAMING OPERATIONS

COMPANY PROFILE:
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
 
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
 
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
 
PROPERTY PROFILE:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.
 
Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.
 
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

• Responsible for directing the overall operations and staff of the Table Games/Slots/Poker/Bingo department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.
• Ensure that scheduling is done effectively and efficiently while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.
• Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Executive Comp Team or property President.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service by department and company standards and programs. Ensures customer service standards are followed by all Team Members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Provides direction to Table Games/Slots/Poker/Bingo leadership and oversees all Table Games and Poker game protection and overall Slot and Bingo operations.
• Stay abreast of new technology, equipment, and accessories under development, and evaluate their potential benefits for implementation.
• Continually recommend and test new technology to enhance the product offering. This will provide guests with the most desirable product mix based on individual demographic preferences.
• Continuously review and evaluate casino floor layouts and test, refine, and improve floor performance.
• Regularly shop local competitors and stay updated on their floor layouts and product offerings to ensure we remain competitive and retain an advantage.
• Collaborate with marketing to develop cost-effective promotions that generate additional gaming revenue.
• Work with IT and marketing to maximize the potential of our accounting and player tracking systems.
• Work with corporate and property management to establish slot hold percentages that align with the location and marketing strategy.
• Maintain master summary evaluation programs to track and summarize gaming performance.
• Facilitate a “best practices” slot program to ensure that top ideas and procedures are shared across properties.
• Assist in interviewing, hiring, and managing Gaming Department Management in conjunction with the property President.
• Work with the property President to set goals and objectives for the management team.
• Stay updated on gaming regulations to ensure ongoing compliance.
• Review departmental slot policies and procedures to ensure effectiveness and alignment with property objectives.
• Oversee gaming guest service training programs to elevate service to a position of excellence.
• Maintain a clean, safe, and hazard-free work environment.
• Collaborate with the property President to develop, implement, and measure the department’s strategic plan and objectives, including payroll, equipment, operational expenses, and capital budgets.
• Oversee the daily operation of all Gaming Operations department functions, including the direction, coordination, administration, oversight, and measurement of all department initiatives, goals, and objectives.
• Ensure department activities reflect the Seminole Tribe’s policies and procedures and comply with National Indian Gaming Commission (NIGC) and federal regulatory requirements. Monitor internal controls for efficiency and effectiveness, maintaining the integrity of all department activities.
• Develop and implement Seminole Bright Bay Casino’s Gaming Operations department policies and procedures, obtaining approval from Human Resources to ensure alignment with Seminole Gaming/Hard Rock policies, including business ethics guidelines.
• Analyze physical layouts of slot machines, recommend changes to enhance utilization, staffing, and floor space, and plan and implement slot conversions and modifications. Create and maintain preventive maintenance and repair processes to minimize slot machine downtime.
• Maximize Table Games revenue by identifying the proper product mix, positioning, and pricing levels, and initiating new Table Games products. Efficiently staff and schedule the Table Games Department based on special events, seasonality, and business conditions. Ensure the protection of guests’ rewards and credit lines.
• Assist in hiring, training, and retaining department members. Mentor direct reports to enhance their knowledge, skills, and abilities through education, training, coaching, and corrective counseling.
• Stay informed about current trends and practices in responsibility, and communicate pertinent information to management, peers, direct reports, and Team Members. Maintain the utmost integrity and confidentiality of all Seminole Gaming trade secrets and proprietary information, including but not limited to business processes, guest lists, and marketing plans.
• Promote the highest level of guest service and develop professional relationships with guests to encourage continued and increased patronage.
• Demonstrate a commitment to responsible gaming and responsible alcohol service, including discouraging and preventing problem gambling and underage gambling/alcohol consumption.
• Observes and monitors staff performance and plan work processes to ensure efficient operations and adherence to Table Games/Slots/Poker/Bingo policies and procedures.
• Recommends and approves changes in status of team members including but not limited to changes from full-time to part-time, promotions, and transfers.
• Responsible for the overall engagement of all team members by addressing and managing Team Member feedback, suggestions, complaints, and grievances.
• Ensure prompt and discreet notification to management and/or the Ethics Hotline (954-585-5103) of any observation of illegal acts or internal ethics violations.
• Participate in special projects as assigned.
• Perform all other related and comparable duties as assigned.

QUALIFICATIONS:

• Bachelor’s Degree preferred and five (5) to seven (7) years of related gaming experience and/or technical training, or an equivalent combination of education and/or experience.
• Class III Gaming experience required in all gaming operations and technical departments.
• Strong organizational skills and ability to manage detail.
• Broad-based strategic planning abilities.
• Strong interpersonal skills and ability to work with diverse group of individuals.
• Strong communication skills, both verbal and written.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell.
• The employee must frequently lift and/or move 20 pounds or more.
• Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. 

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).