MANAGER - PLAYERS CLUB

COMPANY PROFILE:
In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.
 
The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.
 
Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.
 
PROPERTY PROFILE:
Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.
 
Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games.
 
OUR COMMITMENT TO SERVICE:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

JOB SUMMARY:

Players Club Manager will maintain, manage, and organize a successful and profitable internal Players Club Card Program.

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

• Participation is required in planning and budgeting as well as making recommendations concerning departmental revenue and expenses.
• The Players Club Manager will oversee all operations of the Players Club and will be able to perform all duties of the Players Club Supervisor and Players Club Representative as needed.
• Players Club Manager will program promotions and direct mail campaigns in the computerized player tracking and other automated systems.
• Responsible for ensuring and maintaining data integrity and accuracy.
• Communicate any changes to policy and procedures.
• This is a salaried position, tips may not be accepted.
• Oversees staff of 10+ Players Club Supervisors and Players Club Representatives.
• Implementation and adherence of the Players Club program strategy, policies, procedures, controls and gaming rules and regulations.
• Installing and maintaining club equipment, supplies/cards etc.
• Hiring, training, scheduling and discipline process of subordinate team members.
• Timely completion of performance reviews of PC Supervisors & Reps.
• Ensure club reports are processed and supplies are maintained.
• Track activity in various casino events (for example: tournaments, special dinners and invited guests programs).
• Meet and greet players on floor at special events and promotions.
• Ensure promotional drawings are performed in accordance with designated policies and procedures in a timely and professional manner.
• Monitor marketing systems and performance.
• Ensure comps are issued in accordance with Seminole guidelines with proper controls, auditing, surveillance and coordination in place.
• Provide and promote the highest level of customer service and outstanding guest relations.
• Assist in resolution of player and cross departmental challenges through interaction both on and off the casino floor.
• Work closely with hosts/player development, TAD, table games, F&B, security groups, marketing, and print and uniform department.
• Support and maintains Seminole courtesy guidelines and ensure subordinate participation. This includes attending Seminole customer service, supervisory and all other required training.
• Ensure PC staff is consistently informed and educated on all current gaming machines/activities, promotions, event and benefits of club membership.
• Act as liaison between guests and management as it relates to the need of guest complaints and concerns.
• Maintain confidentiality of company, team member and guest information.
• Responsible for maintaining a clean, safe, hazard free and fair work environment.
• Must be familiar with and follow all policies and procedures as directed by the Seminole Casino including but not limited to; all audit policies and procedures, the MICS(Minimum internal control standards) and any other policies and procedures as instituted and directed.
• Perform other duties as assigned and directed.

QUALIFICATIONS:

• High School Diploma or GED required, a college degree preferred and/or equivalent work experience.
• One (1) to three (3) years Casino Supervisory experience in player’s club services required with a fundamental understanding of player development.
• Must have working knowledge of player tracking systems, their multi-tiered promotional set ups and reporting.
• Must be able to multi-task several side projects at a time while maintaining a daily work schedule.
• Must be able to work a variety of schedules, long hours, evenings, weekends and holidays.
• Must be able to make sound decisions in providing comps based on tracked play using a basic math formula.
• Excellent interpersonal, communication, team building and problem solving skills required.
• Must have ability to resolve stressful situations, productively supervise, work well with co-workers and promote team work throughout the department and casino.
• Must possess excellent analytical and time management skills for self and team.
• Must be proficient in Microsoft Office.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

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Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).