ADMIN ASSISTANT II - F&B

PROPERTY PROFILE:

Seminole Casino Coconut Creek offers over 2,300 slot machines. Our casino also features 80 live Table Games, including Craps, Roulette, Blackjack, and more. For guests seeking a smoke-free environment, our Smoke-Free Pavilion is conveniently and directly accessible from the exterior.  The Smoke-Free Pavilion offers almost 400 slots, a high-limit room with more than 50 premium machines, eight live Table Games, and its own Players Club, Cashier Cage, and bar. For a more elevated gaming experience, guests can visit our High Limit areas, featuring over 150 slots and a dozen live Table Games. Poker enthusiasts will appreciate Coco Poker, a private area with 30 tables offering live-action and tournament poker, catering to all skill levels. Coco Poker features tableside dining and a dedicated bar. The Sportsbook at Seminole Casino Coconut Creek brings legal sports betting just steps away from all your casino favorites. Whether you’re playing slots, Table Games, or dining out, you can easily place a bet at one of our kiosks or windows on a wide variety of sports. Seminole Casino Coconut Creek is not only South Florida’s hottest gaming destination, but also one of the best dining spots in the region. Our award-winning NYY Steak, voted as one of the top three casino restaurants in the USA by USA Today Readers’ Choice, is just one of our many dining options. We also feature Sorrisi, an Italian Restaurant, the New York-style 1st Street Deli, Nectar Lounge, Sunset Grill, and authentic Asian cuisine at The BŌL. Our outdoor concert venue, The Stage at Coco, presents a reimagined entertainment experience for up to 2,400 guests.

OUR COMMITMENT TO SERVICE:

Each visitor is our guest, just as you have a guest in your home. You take a certain level of pride when you have an invited guest in your home. You should take the same pride with every guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to every guest.

JOB SUMMARY:

Under the direction of the Department Head, the incumbent coordinates office activities, including scheduling appointments, delegating work, providing information to callers, taking notes, correspondence and otherwise relieving the Department Head of clerical administrative and business-related details.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Responsibilities include, but are not limited to, the following:

• Takes dictation in shorthand or by machine and transcribes notes on computer or transcribes from voice recordings involving standard business vocabulary on highly confidential company matters.
• Composes and produces routine and/or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.
• Establishes, maintains and, when necessary, revises department filing system.
• Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provides information to callers, including Tribal Council, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations.
• Performs a broad range of administrative details of a highly confidential nature on a regular basis, requiring initiative and judgment to make independent decisions for which probably errors could result in unnecessary costs.
• Maintains calendar for the Department Head, regularly arranging for meetings, conferences, and appointments. Arranges hotel and travel accommodations.
• Opens and reviews all mail directed to the Department Head. Composes responses to routine inquiries, delegates items to subordinate managers and forwards appropriate items to the Department Head.
• Follows up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
• Records Minutes of staff meetings; distributes to appropriate personnel.
• Promotes positive public/employee relations at all times.
• Performs all other related and compatible duties as assigned.
• Create and update menus of all outlets.
• Process and manages invoices through MMS.  Coordinates with Accounts Payable. 
• Orders, maintains pars on all necessary office materials and printer supplies.  Ensures proper operating condition of and coordinates service on office equipment.
• Track and coordinates departmental PTO/Leaves/Bereavement/Jury Duty in Kronos
• Generate and process expense reports.
• Creates departmental announcements and recognition boards.
• Tracks and reports Over/Short variances on a daily basis.
• Produce and communicate MOD daily financial report.
• Works in conjunction with other departmental admins (AP, HR, FACILITIES, EXECUTIVE, FINANCE, PLAYER DEVELOPMENT.)
• Be proficient in Excel, MS Word, PowerPoint, Outlook, MS Project.
• Other duties as assigned.

SERVICE INITIATIVE:

• Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused.
• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs.
• Inform Supervisor of Guest needs which may require special accommodations.
• Show special recognition of frequent Guests.
• Maintain a safe, clean and comfortable environment for Guests at all times.
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return.
• Present a neat, clean and well-groomed appearance at all times.
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests.
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility.
• Promote positive public relations and create an enjoyable atmosphere for all.
• Inspect and ensure a clean, safe working environment and communicate with other departments.
• Maintain a professional and positive relationship with vendors, Guests and co-workers.
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance.
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns.
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.

QUALIFICATIONS:

High school diploma or GED with one (1) to two (2) years of related experience and/or training or an equivalent combination of education and experience.  Computer skills.  Prior supervisory experience preferred.

Professional appearance and demeanor with an outgoing, friendly personality. Must demonstrate extraordinary guest service skills with effective listening skills. Must possess excellent oral and written communication skills with ability to independently maintain high levels of productivity. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Ability to work flexible schedule including nights, weekends and holidays is required.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.

• Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise, and stress related to servicing guests in a high pressure and fast paced environment.
• Must be able to stand for an entire shift and be able to continuously maneuver throughout the Casino areas.
• Must be able to respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other office equipment.
• Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis.

WORK ENVIRONMENT:

Constant exposure to casino related environmental factors including, but not limited to crowds, secondhand smoke, and excessive noise. Intermittent time in office consisting of environmental factors typical in an indoor, climate-controlled office environment.

EMPLOYMENT PREFERENCE:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to other members of federally recognized Native American Tribes who meet the job requirements.

DISCLAIMER
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check