FACILITIES COORDINATOR

Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The landmark casino is now home to over 1,000 state-of-the-art, newest-title slot machines and other local favorites such as Diamond Lottos, Fort Knox, Pirate’s Loot. The gaming leader also offers 24/7 live table game action with games including Blackjack, Baccarat, Spanish 21, Three Card Poker and many more. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and the Stage Bar, a full-service bar that features live entertainment nightly. Patrons can enjoy the EATstreet dining area with food options such as Soygood, Slice and Mojoe as well as a burger and wing joint named Flying Cow.

Our Commitment to Service:
We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

Under the direction of the Director of Facility Operations, the incumbent is responsible for the efficient operation of the Facility Department Administration services.

SERVICE INITIATIVE:

• Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
• Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
• Inform Supervisor of Guest needs which may require special accommodations
• Show special recognition of frequent Guests
• Maintain a safe, clean and comfortable environment for Guests at all times
• Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
• Present a neat, clean and well-groomed appearance at all times
• Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
• Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
• Promote positive public relations and create an enjoyable atmosphere for all
• Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
• Maintain a professional and positive relationship with vendors, Guests and co-workers
• Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Works in the following programs, Word, Excel, I Series/MMS, Kronos time keeper.
• Input of Purchase Requisitions, Direct Receivers, and Blanket purchase orders.
• Works closely with the purchasing department regarding status of purchase orders, deliveries and receiving and closing out orders in the system.
• Keeps a log of all requisitions/purchase orders from inception to completion (budget Check Book) and updates vendor files.
• Liaison between department head, staff, outside vendors and contractors.
• Places emergency service calls, obtains purchase order numbers, secures job tickets for work performed and verifies with maintenance staff for accuracy.
• Follow up on emergency service calls to obtain invoices and complete requisitions , get approvals and forward to purchasing.
• Maintain attendance logs and update files for maintenance staff, creates weekly time sheets.
• Review/verify weekly payroll for maintenance staff, enter any corrections or PTO time.
• Prepare cap-ex spread sheets.
• Sets up and maintains office files and records, reports and other pertinent documents to the office. Month end budget summery and over/under budget explanations.
• Types various documents, reports, memos, bid proposals, and scope of work.
• Knowledge of Seminole Hard Rock Hotel & Casino’s policies, procedures and schedules to insure minimal interruption to business operations and to prioritize projects appropriately.
• Promotes positive public / employee relations at all times.
• Performs all other related and compatible / non-compatible duties as needed.
• High school diploma, trade school certificate preferred as well as a minimum of three (3) to five (5) years of Office experience or an equivalent combination of education and / or experience. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time; the employee must occasionally lift and / or move up to 20 lbs.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
• Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.   

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).