SUPERVISOR - PLAYER DEVELOPMENT

The Player Development Supervisor plays an important role in supporting the Player Development executive team in all aspects of meeting goals and objectives. 

Essential Duties & Responsibilities:

• Assists the Casino Marketing Manager in the Host Coding process for Casino Marketing
• Oversees a PD Coordinator Team of 5
• Collaborates with manager in the hiring process for the PD Coordinator team
• Manages shared inbox and delegation of Coordinator team duties
• Direct point of contact for all SGA PD Execs; also available for CM property leaders
• Oversees prioritization of time sensitive tasks
• Assists the CM Manager in setting weekly schedules to optimize departmental efficiency based on business demands
• Works as an admin in the AMP system (VIP CRM tool) to assist the CM Manager and Vice President
• Meet with leadership to align department strategy and vision and identify methods through innovation to increase gaming revenues
• Oversees all monthly direct marketing projects
• Executes hotel folio review and cleanup
• Assists with scheduling travel for PD Execs
• Responsible for approving and covering employee PTO based on business volumes
• Greets guests in the casino and participates in special events and promotions when needed
• Invoicing in BOH/MMS
• Handles all aspects of on-boarding for new departmental employees and works with the CM Manager to create individualized on-boarding templates and schedules

Qualifications:

• College degree preferred
• Two (2) or more years of executive administrative experience in a high-volume department or equivalent required
• High-level skills in Microsoft Office, including Word, Excel, PowerPoint, and Outlook required
• Lodging Management System and Casino Market Place software preferred
• Ability to compose correspondence and proofread others’ correspondence required
• Degree and/or experience in Marketing and a career goal in Marketing highly valued
• Familiarity with Purchasing MMS System a plus
• Professional personal appearance required
• English speaking, reading, and writing required; additional language speaking skills valued
• Demonstrate actions and behaviors that will reinforce the Company’s Mission, “Unconquered Vision, Unparalleled Service, Unlimited Service,” and Values of Fast, Fun, Friendly, Fresh & Focused
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
• Show a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations

Native American Preference Policy:

The Tribal Council gives preference in all its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen
  
  
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