DIRECTOR - PUBLIC SPACE

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

This position is responsible for…

Essential duties include, but are not limited to:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Oversees daily work assignments and leading the Public Space Department.
• Performs detailed operation inspections to identify service and process improvement needs.
• Develops annual departmental budget and business plan with an understanding of financial demands from evolving business conditions. Monitors and justifies expenses to ensure they meet budgetary guidelines and business model.
• Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel. Oversees same for indirect reports.
• Develops, administers, and completes action plans for Guest Satisfaction, Team Member Satisfaction, and Financial Performance.
• Serves as the main point of contact for review and reaction to guest feedback.
• Ensures compliance with administrative policies, procedures, safety rules and health regulations.
• Develops department members’ knowledge and skills through education, training, coaching, and corrective counseling.
• Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program. When a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information.
• Ensures prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Ensures appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Promotes positive guest / team member relations at all times.
• Maintains a clean, safe, hazard-free work environment within areas of responsibility.
• Must have a strong understanding of cleaning processes and procedures for the Hospitality Industry.
•  Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities to achieve organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
• Ability to work flexible schedules, including nights, weekends and holidays.
• Perform other duties as assigned.

#gotoworkhappy

• Bachelor’s degree in Business, Hospitality, Finance, or related area of study preferred.
• A minimum of five (5) years of management level experience in a large scale and high quality hospitality environment overseeing a large department. 4 Diamond or above experience is preferred. An equivalent combination of education and experience is required
• Must have a proven track record of providing excellent Guest Service Scores Must also be able lead a quality improvement team to address areas of potential guest experience & service opportunities
• Preferred background with the following systems: Microsoft Office Suite, LMS, Kronos, HOT SoS and MMS.  A strong grasp of Microsoft Excel is preferred. 

• Must have excellent attention to detail and be extremely organized
• Excellent listening skills are required
• Must possess excellent interpersonal skills
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Ability to use good judgement in a confidential setting

Work Environment:

• Duties and responsibilities are typically performed in a professional office setting. However, the role requires significant time on the Casino Floor. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).