AV TECH II

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at  Seminole Casino Brighton  can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 400+ slot and gaming machines, Table Games, and high-stake bingo seats, with full-service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

The AV Tech II provides leadership, high quality expertise and timely support for all Casino Audio Visual systems.  This team member will support digital video distribution systems (Optibase, etc), Crestron, AMX, CobraNet; DSP and all associated technologies such as digital signage, TV and other feeds, microphones, sound systems and more.  The AV tech will research and recommend technical solutions for client needs, coordinating from proposal to implementation to training and support.  The tech will provide break/fix support to casino systems as required. 

 
DUTIES AND RESPONSIBILITIES:

• Strategic planning for all in house AV systems.
• Partner with business units to design and deliver innovative AV solutions.
• Insures exemplary AV support and guest service to internal/external clients.
• Install / Maintain AV equipment to insure 99% uptime.
• Software Deployment Support / Maintenance.
• Setup and support of AV requirements for property systems and events as needed.
• Leads AV projects as assigned.
• Maintains AV inventories, support procedures/documentation and current configuration files for AV systems.
• Coordinates with equipment vendors and service providers for maintenance and services provided for equipment and service support agreements. 
• Creates documentation and training programs for end users to become self-reliant
• Coordinates with SGCC IT Service Desk, including any required escalations to SGA Service Desk, per established Work Flow procedures.
• Communicates system issues and incidents to impacted parties.
• Document/report on all support activities per departmental policies.
• Adheres to defined SOPs, departmental, property and organizational policies.
• Must be available to work different shifts that will include nights and weekends
• Other duties as assigned. 

• 5+ years experience Audio / Visual Implementation / Support (Advanced) / Installation / Troubleshooting / Repairs.
• Data Networking Fundamentals
• Cisco experience preferred, CCNA certification a plus.
• Optibase MGW 1000/ IIS / Crestron Programming / CoolSigns experience a plus.
• ICIA CTS certification is preferred.
• Requires well developed written and verbal communications skills.
• Friendly and service-oriented.
• Able to work in isolation for a full shift.
• Current Driver’s License and reliable transportation.
• Able to work any shift.
• Requires an associate's degree or its equivalent and/or 5 years of experience in the field or in a related area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Must adhere to the Seminole Tribe's Policies and Procedures.
• Must be able to use common hand tools and electronic test equipment to troubleshoot, diagnose, and repair issues with computers, peripherals, and computer software.
• Must be able to work with members of the Technical Staff and Management in a fast-paced environment to identify, isolate and resolve hardware and software issues.

PHYSICAL DEMANDS: 

• Able to lift and carry 30 pounds frequently during a shift.
• Able to navigate stairs and narrow spaces.

WORK ENVIRONMENT:

• May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 

CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer 
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).