BUTLER

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

JOB DESCRIPTION

Under the supervision of the Butler Manager, a Butler provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks.  A Butler should be able to react to guest requests, challenges and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed.  A Butler will stay informed and know all hotel/casino facilities and services, special events and local attractions.  They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.  He/she must present a professional appearance that guests and team members will find appealing and approachable. 

Essential Job Functions:

• Prepares suites for arrival (lights, television, temperature and music) ensuring the suite is in pristine and excellent working condition.
• Delivers and sets up amenities in suites in a detail oriented and appealing presentation.
• Greets all VIP Hard Rock guests upon arrival at the suite explaining all services provided by the butler staff for the guest’s comfort and pleasure. Maintains confidentiality (within the VIP team) of guest information and activities.
• Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues.
• Serves meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites from both casual and fine dining restaurants.
• Assists guest in unpacking and packing. Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items and arranges for laundry and dry cleaning services and return of these items to the guest’s wardrobe. Draws and assists guest with bath, dressing and other personal needs as requested.
• Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service.
• Coordinates housekeeping and turndown services to make certain guests receive timely, seamless and unobtrusive service.
• Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
• Purchases specialty items for guests with the approval of their Casino Host.
• Coordinates bellman upon checkout and ensures transportation is arranged and on time.
• Replenishes glassware, dishes and beverages upon checkout and reports any housekeeping or facilities issues to management.
• Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed.
• Is proficient and well organized in Outlook, Word, Excel, LMS, Respak and the Customer Care Portal.
• Updates locator board, calendar, occulog and guest profiles in a timely manner.
• Communicates effectively with In Room Dining management to ensure all Respak and food/beverage orders are correct and receive priority service.
• Is responsible for an adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand.
• Maintains a clean and organized butler pantry and compliance with local fire and health regulations.
• Attends training classes as requested by management to assist in furthering their knowledge and skills.
• Completes all side work duties prior to shift end to set their peers up for success.
• Conducts an informative and detail oriented pass down between shifts.
• Performs all other related and compatible duties as assigned.

• Two years college preferred as well as a minimum (2) two years management experience in first class hotel, casino, restaurant or related hospitality area.
• A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required.
• High School Diploma or equivalent required
• Excellent communication (written and verbal), guest service and interpersonal skills
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
• Ability to work flexible schedules, including nights, weekends and holidays is required

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen    

Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).