*HOSPITALITY TRAINING MANAGER

Job Location(s) US-FL-Hollywood
Seminole Property
Seminole Hard Rock Hotel & Casino Hollywood
Position Type
Full Time
Shift
Varies
Category
Food & Beverage - Operations
Requisition ID
2021-40866

Overview

Ralph Notaro 09232019Jim Allen104

 

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Responsibilities

This position is responsible for overseeing training for the Hotel operations and  Food & Beverage departments, maintaining written training materials, and aiding in continuous process improvement for service and compliance with policy and procedures.  Working alongside department directors to create, build, revamp, and standardized the training processes.

 

Essential duties include, but are not limited to:

  • Create and maintain written training materials.
  • Training Development of existing and new hire Team Members. To include train the trainer and development of training team as well as SOP development.
  • Food and Beverage, and Hotel Operations managers onboarding.
  • Ensure Seminole Gaming brand standards and initiatives are implemented at the property level are adhered to by department managers and team members.
  • Oversee all aspects of food and beverage training programs as well as quarterly department meeting.
  • Oversee all aspects of the Hotel operations ( Front desk, facilities, Public Space, Housekeeping, etc) training programs as well as quarterly department meetings.
  • Participate in Departmental Pre-shift Meetings whenever possible; as well as all department meetings.
  • Maintain complete knowledge of operational procedures and policies of the hospitality deparrtments.
  • Maintain positive guest and staff relations at all times.
  • Monitor restaurant department head and managers staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel; report discrepancies to the department Executive Team.
  • Maintain visibility and work alongside hourly and management positions and look for training opportunities and check staff adherence to policies and procedures.
  • Ensures all department SOPs are reviewed quarterly and updated accordingly. Audits SOPs with department managers.
  • Identify and coordinate outside training sources, which address the department's training needs.
  • Identify needs and bring possible solutions to working with other departments.
  • Conduct, monitor, and critique departmental training programs/sessions.
  • Ensure all training materials are up to date and that all team members receive thorough training.
  • Support the planning and implementation of new systems to the Food and Beverage and Operations teams
  • Design project goals and success markers to measure and track the impact and results of all implemented training initiatives.
  • Act as a liaison between the teams and upper-level management.
  • Cross utilization of opportunities in all aspects of training, tools, software, and resources.

Qualifications

Qualifications:

  • High School diploma, GED, or equivalent required
  • Bachelor's degree preferred with three (3) to five (5) years of restaurant management experience in an upscale, trendy establishment required, or a combination of education and/or work experience
  • Proficient knowledge of software programs such as Microsoft Excel, Microsoft Word, and InfoGenesis experience is preferred
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
  • Must possess excellent organizational, communication, and multi-tasking skills
  • Must possess excellent time management skills, along with the ability to forecast the time management needs of others
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
  • Must be able to effectively coach and counsel employees
  • Must be able to effectively communicate with guests regarding complaints, programs, etc
  • Must be able to function and manage in non-standard situations where independent judgment is required and limited guidelines exist

 

Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

 

Closing:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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