CONCIERGE II

Job Location(s) US-FL-Tampa
Seminole Property
Seminole Hard Rock Hotel & Casino Tampa
Position Type
Varies
Shift
Varies
Category
Hotel Operations
Requisition ID
2021-40687

Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

  

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

 

Responsibilities

This position is responsible for providing assistance and information to hotel Guests for both on-site and off-site activities ensuring a positive Guest experience.

 

Essential duities to include, but not limited to:

  • Making reservations for dining at Council Oak Restaurant and hotel.
  • Being a Property Liason and assisting guests with directions.
  • Setting up packages for rooms and events (birthdays, weddings, other special arrangements).
  • Arranging limousine services and rental of scooters and wheelchairs.
  • Scheduling reservations for outside events.
  • Demonstrating quality customer service to handle guest issues.

Qualifications

  • High school diploma or general education degree (GED) is required
  • Six (6) months of Front Desk/ Hotel Operations experience
  • Must possess strong communication skills
  • Must have exceptional phone etiquette
  • Must have comprehensive knowledge of local area
  • Must have exceptional guest service skills
  • Must possess savvy computer skills
  • Multi-lingual skills, to include Spanish, preferred but not necessary
  • Solid Knowledge of local areas, attractions and activities desirable

 

Work Environment:

 

  • Duties and responsibilities are typically performed on the Hotel Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear
  • Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
  • Must be able to work standing for long periods of time

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Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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