*MANAGER - PUBLIC SPACE

Job Location(s) US-FL-Hollywood
Seminole Property
Seminole Hard Rock Hotel & Casino Hollywood
Position Type
Full Time
Shift
Day
Category
Public Space
Requisition ID
2021-40433

Overview

Ralph Notaro 09232019Jim Allen104

 

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Responsibilities

Supervises work activities of Public Space cleaning personnel and cooperates with management team to ensure clean, sanitary, and attractive casino public areas. Assigns duties, inspects work, and investigates complaints regarding service and takes corrective action. Trains employees, monitors supply and equipment use. Duties include, but are not limited to:

 

Essential Job Functions:

  • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
  • Promotes positive guest relations at all times.
  •  Supervises the work activities of cleaning personnel in terms of production, quality control, and service to guests.
  •  Conducts daily employee line-ups to inform team members of work duties.
  •   Monitors team members for attendance, proper uniforms, hygiene, etc.
  •  Issues supplies and equipment. Takes inventory of stock to ensure adequate supplies.
  • Investigates complaints regarding cleaning quality or service to guests, and takes corrective action.
  •  Inspects public areas to determine need for repairs to fixtures, furnishings, and equipment, and reports same to Facilities department.
  •  Conducts training of new employees, including in-service training on department policies, work procedures, job safety, and technical information. Demonstrates proper use and maintenance of cleaning equipment.
  •  Attends periodic staff meetings to discuss company policies and guest complaints, and makes recommendations to improve service and ensure efficient operation.
  •  Performs cleaning duties as needed to maintain cleanliness of public areas.

Qualifications

High school diploma, along with a minimum three (3) years experience in housekeeping, custodial, or janitorial operations and a minimum of two (2) years progressive supervisory experience.

 

Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

 

Closing:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

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Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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