FRONT DESK AGENT I

Job Location(s) US-FL-Immokalee
Seminole Property
Seminole Casino Immokalee
Position Type
Varies
Shift
Varies
Category
Hotel Operations
Requisition ID
2021-40300

Overview

Immokalee 10

 

Summary

The incumbent in this position is responsible for delivering products and services that result in a pleasant hotel stay and overall gaming experience.

#profjobs

Responsibilities

  • Registers arriving guests by completing appropriate paperwork and obtaining proper payment information.
  • Settles account balances of departing guests by accepting payment and handling cash drawer.
  • Engage guests in property promotions and amenities so they best enjoy all the casino/hotel offers during their current and future visits.
  • Anticipate guest needs and respond to requests and concerns to ensure guest satisfaction.
  • Assist Bell Concierge with delivery as necessary.
  • Act as team support to all other Hotel Operations, specifically Bell, Facilities and Housekeeping, to ensure operations run smoothly and guest expectations are exceeded.

Qualifications

  • High School diploma, GED or equivalent required
  • Prior high-volume guest service experience required
  • Front Desk Agent experience preferred
  • Windows based software proficiency preferred
  • Must have exceptional guest service skills
  • Must be detail oriented
  • Must possess basic math skills
  • Must be able to communicate effectively with guests and other team members
  • Must be able to work nights, weekends, and holidays

 

Work Environment

  • Duties and responsibilities are typically performed in a front desk setting, which can be fast-paced. You may be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • Must be able to work standing/walking for long periods of time
  • The employee must frequently lift and/or move up to 50 pounds

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

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