Job Location(s) US-FL-Hollywood
Seminole Property
Seminole Hard Rock Hotel & Casino Hollywood
Position Type
Full Time
Requisition ID


Ralph Notaro 09232019Jim Allen104


About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.


Reporting to the Director of Marketing, the position's primary responsibilities are to lead to all social media marketing efforts such as but not limited to research, strategy and implementation of emerging forms of digital media, social media, and paid online advertising.


Duties and Responsibilities:

  • Create and produce interactive, external-facing content across all digital and social mediums with strong narratives that bring to life the company’s brand messaging.
  • Work with public relations, advertising and social media teams to determine what content is needed to target various customer and audience personas.
  • Create reports to understand ROI performance of campaigns through the use of Analytics tools and Adserver, and continually optimize campaigns
  • Work along revenue management team to help drive sales through other channels, like OTAs
  • Transient marketing and e-commerce teams to automate demand generation through the identification of tools and communications strategies that reflect prospect’s interests, behaviors or responses.
  • Develop, execute, measure and optimize digital advertising, e-mail marketing and social media campaigns that stimulate traffic, increase brand awareness, and drive converted room inventory and ticket sales to Hard Rock Live concerts.
  • Track marketing performance metrics, including lead conversion and ROI of marketing programs.
  • Identify trends and insights, and optimize spend and performance based on the insights.
  • Responsible for all facets of multi-media planning such as campaign build out and scheduling, SEM campaigns, OTA deliverables, creative execution, website performance, on-property digital deployment scheduling. 
  • Responsible for the development and maintenance of budgets, project tracking and follow up.
  • Work proactively with the creative team, agencies and vendors to ensure continuous improvement and optimal solutions for new and existing digital concepts and strategies.
  • Meet with both the creative agency and advertising agency to ensure consistency across all multi-media.
  • Develop specifications for new components in support of departmental budgets.
  • Develop strong relationships with internal and external teams to drive collaboration of marketing programs.  Effectively and proactively communicate with departments and vendors.
  • Maintain up-to-date contact information for all vendors.
  • Maintain and develop strong vendor relationships.
  • Ensure deadline dates are met by the agencies.
  • Review vendor invoices, including shipping receipts, and resolves billing discrepancies.
  • Perform other duties as assigned. Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.


Bachelor’s degree in Business, Advertising, Multi-Media Marketing or related field required. Minimum of five (5) years Marketing/Advertising experience, specializing in digital marketing preferably in an agency environment or another casino business required or an equivalent combination of education and/or experience.

  • Experience with Photoshop, InDesign and other graphic/production software
  • Experience in Google Analytics, Adobe Analytics, SEO/SEM knowledge, Google DoubleClick adserver, and Tag Manager
  • Must have experience in customer relationship management (CRM)
  • Must have experience in content management system (CMS)
  • Must have experience with HTML
  • Fourwinds experience a plus
  • Understanding of pixel implementation and tracking URls





Additional Requirements:

  • Outstanding interpersonal and guest service skills.
  • Superior organizational and time management skills.
  • Above average power point skills and ability to prepare marketing and business plan presentations.
  • Strong attention to detail.
  • Strong verbal and written communication skills, including the ability to influence and persuade other with diplomacy and tact; work with people at varying levels.
  • Strong project management skills; ability to manage multiple priorities under tight deadlines, in a busy, fast-paced environment.
  • Excellent judgment and decision making skills.
  • Excellent management skills.
  • Strong attention to detail and operational workflow dynamics to effectively track and analyze the status within the procurement process.
  • Ability to multi-task and utilize resources to execute tasks within a deadline oriented environment.
  • Commitment to continuous process improvement initiatives and ability to solve problems creatively.
  • Highly motivated and high level of initiative; inspires confidence to work independently and in support of department goals and business objectives.


Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.



The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    




While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). 


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