Under the direction of the Director of Food & Beverage, the incumbent is responsible for overseeing the efficient and effective operation of all beverage outlets provide a positive guest experience.
To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
Education and/or Experience:
Bachelor of Arts in Restaurant Management or related field and three (3) to five (5) years of casino restaurant management. Two (2) to four (4) years in a high volume full service restaurant.
Knowledge, Skills and Abilities (KSA's):
Familiar with a variety of the field's concepts, practices and procedures.
Relies on experience and judgement to plan and accomplish goals.
Able to perform a variety of complicated tasks.
Must possess excellent organizational, communication and multi-tasking skills.
Must possess excellent time management skills, along with the ability to forecast the time management needs of others.
Ability to read and understand all Seminole Tribe of Florida policies and procedures.
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Must be able to complete standard Seminole Tribe of Florida forms and reports.
Must be able to effectively coach and counsel employees.
Must be able to effectively communicate with guests regarding complaints, tours, programs, etc.
Must be able to read, understand and explain to employees technical manuals and other related materials required for proper completion of goals.
Must possess basic mathematical skill to include ability to add, subtract, multiply and divide specific to position responsibilities.
Must be able to analyze Food & Beverage data.
Must be able to function and manage in non-standard situations where independent judgement is required and limited guidelines exist.
Proficient knowledge of software programs such as Microsoft Excel and Microsoft Word.
Certificates, Licenses and Registrations:
Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.
Must hold current Food Handling Certificate.
The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
Must be able to lift up to 50 pounds. Requires frequent standing and walking, and some sitting. Must be able to reach with hands and arms. Specific vision abilities required for this position including good close, distance, color and peripheral vision and depth perception.
The work environment characteristics described here are representative of those an employee encounters while performing the duties and responsibilities of this position.
Position is typically performed in both a professional office environment and a fast-paced kitchen environment.
Must maintain a clean, safe, hazard-free work environment.
Must follow all safety guidelines and procedures outlined within company standards.
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to: