VIP HOST - NIGHTCLUB

Job Location(s) US-FL-Hollywood
Seminole Property
STMLS, LLC (DAER)
Position Type
Full Time
Shift
Varies
Category
Nightlife
Requisition ID
2021-37512

Overview

Daer-Nightclub-Dayclub_4c_reversed

Responsibilities

VIP Hosts are responsible for booking tables and creating guest lists at the venue. The VIP Host is responsible for negotiating table minimums and seating tables during the shift at the appropriate table minimum established by management.  Additionally, the VIP Host will be responsible for but not limited to numerous other marketing activities such as email blasts, hotel outreach, sector outreach, nightclub outreach, completing and maintaining a hotel book from assigned hotels, collecting business cards, booking happy hours, and meeting social media requirements.

 

During the course of the nightclub shift, the VIP Host will interact with customers in a number of ways, including: seating customers according to the established venue table minimum schedule, answering questions about the venue and property and communicating minimums and special information about each table with the service team inside of the venue, and transferring tables late night to properly maintain energy throughout the shift. VIP Hosts are responsible for presenting themselves as a positive reflection of the venue while also marketing to potential customers.

 

Essential Duties & Responsibilities:

 

  • Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base.
  • Actively markets the venue through available social media outlets.
  • Is aware of the impact individual behavior will have on the venue as a whole, presents oneself as a public relations agent at all times.
  • Collects customer information for the venue database, while constantly striving to increase the size of personal clientele.
  • Constantly provides customers with accurate information about the venue and property as well as entertainment offered in each.
  • Constantly increasing knowledge of event and happenings inside of assigned hotel and sector of outreach as well as conventions, citywide conventions, and events.
  • Has the ability to effectively communicate table minimums and cover charge with potential customers in a positive manor.
  • Grows revenue by maximizing available space and upholding table minimums and cover charge at all times.
  • Develops a strong relationship with casino marketing department, generating incremental business inside of the venue.
  • Welcomes and entertains all customers to the venue professionally and courteously, according to the established venue sequence of service.
  • Works with a sense of urgency to anticipate customer needs.  Work with the same degree of urgency to assist other team members when the opportunity arises.
  • Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
  • Communicates all relevant information to the service team, putting the service team in the best possible position to execute flawless service.
  • Works with a high level of professionalism towards all customers, ensuring they will return to Hard Rock Nightclub Venues.
  • Communicates with management, hosts and service staff immediately to rectify any and all customer needs and requests.

Qualifications

  • A minimum of one (1) year of experience in a high volume, service focused environment preferred.
  • Must possess an in depth working knowledge of social media marketing.
  • Must be professional, organized and courteous at all times.
  • Maintain a clean and safe working environment.

 

Additional Requirements:

  • Must be neat and clean in appearance and physically fit to perform the duties required.
  • Must be able to stand or walk a minimum eight-hour shift and work inside assigned bar area in the venue.
  • Must be able to maintain excellent customer service skills while maintaining high service standards in a stressful, constantly changing work environment.
  • Self-motivated, constantly striving to improve knowledge of marketing, and VIP Services.
  • Possess the ability to work as part of a team.
  • Must exhibit a focused attention to detail, while working in a high-pressure environment.
  • Must possess knowledge of basic math, including the ability to use a calculator.

 

Work Environment:

  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

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