Job Location(s) US-FL-Hollywood
Seminole Property
Seminole Hard Rock Hotel & Casino Hollywood
Position Type
Full Time
Hotel Operations
Requisition ID


Ralph Notaro 09232019Jim Allen104


About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019.  New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional  amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.


Under the supervision of the Butler Manager/Lead Butler, a Butler provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner.  They must set priorities and simultaneously manage multiple tasks.  A Butler should be able to react to guest requests, challenges and other usual situations in a skilled manner.   They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed.  A Butler will stay informed and know all hotel/casino facilities and services, special events and local attractions.  They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.  He/she must present a professional appearance that guests and team members will find appealing and approachable. 


Essential Job Functions:

  • Prioritizes and makes decisions at a high level of importance and fast pace, by utilizing proper resources.
  • Prepares suites for arrival (lights, television, temperature and music) ensuring the suite is in pristine and excellent working condition.
  • Delivers and sets up amenities in suites in a detail oriented and appealing presentation.
  • Greets all VIP Hard Rock guests upon arrival at the suite explaining all services provided by the butler staff for the guest’s comfort and pleasure. Maintains confidentiality (within the VIP team) of guest information and activities.
  • Takes food and beverage orders maintaining excellent knowledge of all Hard Rock dining venues.
  • Serves meals, snacks, tea, hors d’oeuvres, cocktails and other food and beverage items in guest suites from both casual and fine dining restaurants.
  • Assists guest in unpacking and packing. Polishes shoes, removes spots, brushes, presses, performs minor repairs to clothing items and arranges for laundry and dry cleaning services and return of these items to the guest’s wardrobe. Draws and assists guest with bath, dressing and other personal needs as requested.
  • Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service.
  • Coordinates housekeeping and turndown services to make certain guests receive timely, seamless and unobtrusive service.
  • Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
  • Purchases specialty items for guests with the approval of their Casino Host.
  • Coordinates bellman upon checkout and ensures transportation is arranged and on time.
  • Replenishes glassware, dishes and beverages upon checkout and reports any housekeeping or facilities issues to management.
  • Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed.
  • Is proficient and well organized in Outlook, Word, Excel, LMS, Seven Rooms, HOTsos and the Customer Care Portal.
  • Updates locator board, calendar, occulog and guest profiles in a timely manner.
  • Communicates effectively with In Room Dining management to ensure all Respak and food/beverage orders are correct and receive priority service.
  • Is responsible for an adequate par stock of food/beverage, china, flatware, glassware, linen, dry/paper products to meet business demand.
  • Maintains a clean and organized butler pantry and compliance with local fire and health regulations.
  • Attends training classes as requested by management to assist in furthering their knowledge and skills.
  • Completes all side work duties prior to shift end to set their peers up for success.
  • Conducts an informative and detail oriented pass down between shifts.
  • Performs all other related and compatible duties as assigned.


Two years college preferred as well as a minimum (2) two years management experience in first class hotel, casino, restaurant or related hospitality area. A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required.



Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.



The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    




While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


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