*DISPATCHER BUTLER - FT

Job Location(s) US-FL-Hollywood
Seminole Property
Seminole Hard Rock Hotel & Casino Hollywood
Position Type
Full Time
Shift
Varies
Category
Hotel Operations
Requisition ID
2019-29590

Overview

Updated Guitar pic (must use)

 

Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 billion expansion. When the development is complete in mid-2019, Seminole Hard Rock is home to an iconic guitar hotel tower that includes a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit https://www.seminolehardrockhollywood.com.

Responsibilities

Job Summary:

Under the supervision of the Butler Manager/Lead Butler, a Butler Dispatcher provides exceptional personalized service and ensures all guest’s needs are met in a prompt and efficient manner.  They must set priorities and simultaneously manage multiple tasks.  A Butler Dispatcher should be able to react to guest requests, challenges and unusual situations in a skilled manner.   They will proactively seek opportunities to impress VIP guests and assist team members with setting priorities and dispatching the team based on guest’s requests.  A Butler Dispatcher will stay informed and know all hotel/casino facilities and services, special events and local attractions.  They must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality.   

 

Essential Job Functions:

  • Answers all incoming calls to Butler Services (guests and in-house) and handles all requests promptly, efficiently and professionally in accordance with department standards.
  • Takes food & beverage orders then places order with restaurant outlet maintaining excellent knowledge of all Hard Rock dining venues.
  • Delegates tasks, guest requests and food & beverage orders.
  • Coordinates housekeeping and turndown services to make certain guests receive timely, seamless and unobtrusive service.
  • Arranges for Spa and Salon appointments, restaurant reservations and transportation requests to ensure guests receive priority service.
  • Coordinates special requests made by the guests with VIP Services on behalf of the Casino Host or other management.
  • Orders requisition items as needed to keep pantry stocked with essential supplies.
  • Coordinates bellman upon checkout and ensures transportation is arranged and on time.
  • Reads, responds to and communicates all pertinent information that is received via emails.
  • Records and emails to the VIP team a daily pass down of pertinent information to ensure all team members and management stay informed
  • Updates the occupancy log, locator board and calendar throughout the day to ensure accuracy.
  • Tracks all guest preferences and updates guest profiles to ensure all pertinent information is recorded in order to wow/surprise/delight butler guests on their return visit.
  • Processes all business service requests including but not limited to shipping and packing, email, itinerary and printing requests.
  • Maintains the “special purchases” inventory and communicates with management when items need to be bought off property for guests.
  • Problem solves last minute guest or host requests and coordinates with appropriate department.
  • Maintains the privacy and confidentiality of all Villa guests.
  • Is proficient and well organized in Outlook, Word, Excel, LMS, Seven Rooms, HOTsos and the Customer Care Portal.
  • Communicates effectively with In Room Dining management to ensure all Respak and food/beverage orders are correct and receive priority service.
  • Attends training classes as requested by management to assist in furthering their knowledge and skills.
  • Conducts an informative and detail oriented pass down between shifts.
  • Performs all other related and compatible duties as assigned.

Qualifications

Qualifications:

Two years college preferred as well as a minimum (2) two years management experience in first class hotel, casino, restaurant or related hospitality area. A basic understanding of food and beverage service skills including room service, fine dining, wine and spirits knowledge or an equivalent combination of education and experience is required.

 

Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

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