Position Type
    Food & Beverage - Operations
    Requisition ID
  • Overview

    Updated Guitar pic (must use)


    Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 billion expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit https://www.seminolehardrockhollywood.com.


    Hard Rock Cocktail Server Models are an élite, experienced group of professionals that have an acute attention to detail, can be flexible and adjust to their surroundings, and are able to have fun and seem carefree in a very fast-paced environment.  Servers are responsible for providing superior guest service to ensure that their all guests have an unforgettable experience.



    • The Cocktail Server Model is responsible for providing quality guest service while preparing and serving tableside beverages and, on occasion, food and amenities
    • The Cocktail Server/ Model participates in in-house modeling programs, special casino events, Banquet service functions, and performs model/presenter tasks
    • Responsible for handling cash and credit card transactions at the Point of Sale system
    • Provides timely cocktail service in a friendly and courteous manner
    • Initiates and engages in conversation with all guests in a professional and friendly manner
    • Must possess the ability to pour drinks and mix well-balanced cocktails and shots following standard recipes
    • Acts as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base
    • Collects customer information for the venue database, while constantly striving to increase the size of your personal clientele
    • Meets marketing requirements established by management, as per the Company's Marketing Requirement Plan
    • Prepares all products according to established venue recipes, focusing on proper portion size control
    • Exhibits and executes a complete knowledge of the venue’s sequence of service and selling technique
    • Provides each customer with a properly itemized bill and secure payment according to established venue procedures
    • Works with a sense of urgency to anticipate customer needs and assist other team members when the opportunity arises
    • Communicates with management, VIP hosts & service staff to rectify any and all customer needs, comments or incidents
    • Ensures that assigned area, side station, tables and POS stations are clean and well stocked at all times
    • Communicates and works with all support staff to ensure inventory is maintained at established par levels
    • Adheres to all established policies, procedures and guidelines


    • Minimum of one (1) year of work experience in high volume beverage or nightclub setting
    • Previous cocktail serving experience in a high-volume nightclub environment preferred
    • Previous modeling experience preferred, but not required
    • Must have strong knowledge of spirits, wines, champagne and mixed cocktails
    • Must be able to mix well-balanced cocktails and shots following the Hard Rock mixology program
    • Basic knowledge of point of sales systems
    • Must be able to operate: POS terminal



    • Must present a professional and pleasant appearance that guests will find appealing and approachable in order to engage in conversation
    • Must possess excellent customer service and communication skills
    • Requires the ability to work within a team environment
    • Employee must meet social communication standards and requirements in promoting and marketing the venue
    • Must be able to stand or walk a minimum eight-hour shift & to work inside assigned bar area in the venue.
    • Must be able observant and quick to respond to various situations while multitasking.


    Work Environment:

    • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.




    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.


    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be per
    formed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Don’t see anything you’re interested in right now? Connect with us for future consideration.