• POKER GUEST SERVICES REP - ON CALL

    Job Location(s) US-FL-Hollywood
    Seminole Property
    Seminole Hard Rock Hotel & Casino Hollywood
    Position Type
    On Call
    Shift
    Varies
    Category
    Poker
    Requisition ID
    2018-24595
  • Overview

    HWHR New Guitar Tower

    Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 billion expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit https://www.seminolehardrockhollywood.com.

    Responsibilities

    Under the supervision of the Poker Floorperson, the incumbent interacts directly with guests providing information and seating for the Poker Room games.  Also provides buy-ins to players as needed and performs credits and fills with Dealers.

     

    Essential Job Functions:

     

    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
    • Meet and greet guests.
    • Answer telephone in Poker area and questions from potential players.
    • Maintain waiting lists for all Poker games using the Bravo system.
    • Open and maintain games.
    •  Page players when seats are available and escort players to tables as needed.
    • Provide buy-ins to players as needed.
    • Perform credits and fills with Dealers.
    • Transport cash and chips to and from Poker Cage as needed.
    • Wash and reset decks as assigned.
    • Maintain constant contact with Floorperson to ensure proper servicing of guests.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
    • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
    • Promote positive guest and team member relations at all times.
    • Maintain a clean, safe, hazard-free work environment within area of responsibility.
    • Perform other duties as assigned.

    Qualifications

    High school diploma or equivalent required. Prior guest service, poker experience and/or poker certificate preferred

     

    Work Environment:

    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

     

    Closing:

     

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen    

     

    Disclaimer
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

     

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