• DIRECTOR - PUBLIC SPACE

    Job Location(s) US-FL-Tampa
    Seminole Property
    Seminole Hard Rock Hotel & Casino Tampa
    Position Type
    Full Time
    Shift
    Varies
    Category
    Public Space
    Requisition ID
    2018-24449
  • Overview

    tampa 1

     

    Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

      

    Our Commitment to Service:

    We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

     

    Benefits & Perks:

    We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

     

    Appearance:

    How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

     

    JOB DESCRIPTION

    Responsibilities

     

    The Director of Public Space is responsible for managing and directing the Public Space Department.

     

    Essential Duties & Responsibilities:

    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
    • Responsible for leading the Public Space Department.
    • Maintain excellence in the three pillars of success: Team Member Satisfaction, Guest Satisfaction, and Financial Performance.
    • Monitor and justify expenditures by departments to ensure they meet budgetary guidelines.
    • Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel. Oversees same for indirect reports.
    • Develop, administer, and complete action plans for all points of review including Guest Satisfaction, Team Member Satisfaction, and Financial Adherence.
    • Act as the main point of contact for ensuring guest feedback, and monitoring follow up in all areas of review including Market Metrix Guest Comment Card System.
    • Enforce compliance with administrative policies, procedures, safety rules and health regulations.
    • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
    • Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information.
    • Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
    • Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
    • Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
    • Promotes positive guest and employee relations at all times.
    • Maintains a clean, safe, hazard-free work environment within areas of responsibility.
    • Must have experience developing and preparing departmental budgets with an understanding of financial demands from evolving business conditions.
    • Must have a proven track record of providing excellent Guest Service Scores in a 4 Diamond or better environment. Must also be able lead a quality improvement team to address areas of potential guest experience & service opportunities.
    • Must have a strong understanding of cleaning processes and procedures involving Casino Public Areas, Restaurant, Housekeeping, &/or Stewarding Departments.
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
    • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
    • Ability to work flexible schedules, including nights, weekends and holidays.
    • Perform other duties as assigned.

    Qualifications

     

    • Bachelor’s degree in Business, Hospitality, Finance, or related area of study preferred.
    • A minimum of five (5) years of management level experience in a large scale and high quality hospitality environment overseeing a large department. 4 Diamond or above environment is preferred. An equivalent combination of education and experience is required
    • Preferred background with the following systems: Microsoft Office Suite, LMS, Kronos, HOT SoS and MMS.  A strong grasp of Microsoft Excel is preferred. 
    • Must have excellent attention to detail and be extremely organized
    • Excellent listening skills are required
    • Must possess excellent interpersonal skills
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
    • Ability to use good judgement in a confidential setting

     

    Work Environment:

    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

     

    Native American Preference Policy:

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

     

    Employment Process:

    Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen

     

    Disclaimer
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

     

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Don’t see anything you’re interested in right now? Connect with us for future consideration.