• PLAYERS CLUB REP I - PT

    Job Location(s) US-FL-Hollywood
    Seminole Property
    Seminole Classic Casino
    Position Type
    Part Time
    Shift
    Varies
    Category
    Marketing
    Requisition ID
    2018-24411
  • Overview

    Classic Property

     

    Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Classic Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.


    Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The recently renovated landmark casino is now home to over 1,100 state-of-the-art, newest title slot machines and other local favorites such as Diamond Lotto’s, Stinkin’ Rich, Bombay, Fort Knox, Pirate’s Loot, blackjack and a high stakes bingo room. The gaming leader also offers “The Loosest Slots in America” gaming area, a selection of over 30 popular slot machines guaranteed to pay out the most often for their model of slots, anywhere in the country, as certified by Gaming Laboratory International (GLI) the world’s leading gaming testing laboratory and technical consultancy. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and a full service bar. Patrons can enjoy an eating area named EATstreet featuring 3 new food options named Soygood, Slice and Mojoe or a burger and wing joint named Flying Cow.


    Our Commitment to Service:
    We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

    Responsibilities

     

    Solicits and identifies new gaming customers for the Player’s Club program. Maintains customer information assuring the highest standards of data entry.

     

     

    Essential Job Functions

     

    May include but are not limited to:

     

    • Must have an outgoing personality and be able to generate new business by signing up qualified customers for the Player’s Club
    • Greets and interacts with guests in the casino in a courteous and professional manner
    • Promotes Seminole Classic Casino by communicating with customers in an enthusiastic helpful and friendly manner
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
    • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
    • Must have a thorough understanding of the Player’s Club benefits
    • Maintains up-to-date knowledge of player tracking system, promotions, events, entertainment and general property information
    • Creates and issues Player’s Club cards and promotes the program and related promotions
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
    • Maintains integrity of database by following precise standards of data entry
    • Ensures the protection of customer’s rewards and credit lines
    • Must be able to work as a team
    • Must be able to work under pressure and handle customer inquiries in a courteous, efficient and professional manner
    • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
    • Other duties as assigned.

    Qualifications

     

    • High school diploma or equivalent
    • Previous commission, customer service, telemarketing or retail sales experience preferred
    • Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities
    • Basic computer skills preferred

     

    Work Environment:

    • Must be able to work in a smoking environment
    • Duties and responsibilities are typically performed on the Casino Floor with constant exposure to general public
    • Must be able to work in a smoking environment

    • Must be able to work at a fast pace and in stressful situations

    • Must be able to work a flexible schedule to include evenings, weekends and holidays

    • Must be able to stand for long periods of time and maneuver in a confined area

    • Must be able to communicate with guests in a noisy environment

    • Must be able to respond to visual and aural cues, using color monitors on computer screens, and addressing concerns or question

    • Must be able to push and/or pull 5 lbs., lifting up to 40 lbs. on a limited basis.

     

    Closing:

     

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

     

     

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

     

    • Credit Check
    • Criminal Background Check

    • Drug Screen  

     

    Disclaimer
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

     

     

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