• SPECIALIST - EMPLOYEE RELATIONS

    Job Location(s) US-FL-Coconut Creek
    Seminole Property
    Seminole Casino Coconut Creek
    Position Type
    Full Time
    Shift
    Varies
    Category
    Human Resources
    Requisition ID
    2018-24246
  • Overview

    Coconut Creek

    Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more.

     

    Open 24/7, 365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call 954.977.6700; visit us online at CasinoCoco.com<http://CasinoCoco.com><http://seminolecoconutcreekcasino.com/> or facebook.com/seminolecasinocococreek<http://facebook.com/seminolecasinocococreek><https://www.facebook.com/seminolecasinocococreek> or follow us on Instagram

    @seminolecasinococonutcreek<https://instagram.com/seminolecasinococonutcreek

    /> and Twitter @SemCasinoCoCo<http://twitter.com/#!/semcasinococo>

     

     

    Our Commitment to Service:

    We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

    Responsibilities

    Under the direction of the Human Resource Manager, the Human Resource Specialist provides expert consultation and professional advice to members of management, assistance to hourly Team Members and is involved in a variety of positive Team Member initiatives.  This is a mid-level, exempt position.

    Essential Duties and Reponsibilities:

    • Provides direction, coaching, and advising to management in interpreting and communicating Seminole Gaming’s Employee Relations (ER) policies, procedures and practices as they relate to resolving Team Member issues.  Must be able to speak confidently to upper management and corporate HR.  
    • Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.
    • Communicates daily and weekly terminations with appropriate departments and processes in HR Systems
    • Partners with other HR professionals to develop high performance work teams.
    • Conducts Team Member related investigations, especially highly sensitive issues of sexual harassment and discrimination.
    • Coordinates Team Member assistant programs, Sunshine fund, food drive and Adopt A Family.
    • Conducts termination meetings for Supervisor level Team Members and below.
    • Plans and executes a variety of Team Member events.
    • Act as the Employer Representative for all Unemployment Appeals and assist with unemployment claims.
    • Prepare for and participate in Team Member Board of Reviews.
    • Assists in the design and coordination of Team Member programs designed to improve or maintain morale and engagement.
    • Assist in the preparation of the Employee Relations budget on an annual basis.
    • Participate on corporate and business task teams as dictated by business needs.
    • Assists in the coordination of the philanthropic efforts and events for Team Members.
    • Maintains a clean, safe, hazard-free work environment within area of responsibility.
    • Maintain a high level of confidentiality.
    • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.
    • Other assignments as directed.

    Service Initiative:

    • Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
    • Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
    • Inform Supervisor of Guest needs which may require special accommodations
    • Show special recognition of frequent Guests
    • Maintain a safe, clean and comfortable environment for Guests at all times
    • Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
    • Present a neat, clean and well-groomed appearance at all times
    • Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
    • Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
    • Promote positive public relations and create an enjoyable atmosphere for all
    • Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
    • Maintain a professional and positive relationship with vendors, Guests and co-workers
    • Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
    • Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

    Qualifications

    • The Human Resource Specialist must be outgoing, with strong communications skills and interpersonal skills. 
    • The Human Resource Specialist must be able to think outside of the box and have strong problem skills, understanding no two situations are exactly alike. 
    • Must be results driven and provide a high quality of work. 
    • This is a high-pressure environment, which can be stressful for some and viewed as demanding to most. 
    • Must be able to prioritize workload and multi-task assignments when facing a deadline. 
    • Must have Microsoft Office experience, specifically Outlook, Word and Excel.
    • The Human Resource Specialist may be required to work evenings, weekends and holidays as business demands dictate.
    • Minimum qualifications are 2+ years of Human Resource experience and a Bachelor Degree. 
    • In lieu of a Bachelor’s Degree, a candidate may have 4+ years of Human Resource experience or an equivalent combination of education and work experience.
    • Bachelors/Associates Degree in HR or related discipline preferred.
    • PHR/SPHR Certification preferred.
    • Direct Employee Relations experience preferred.
    • Experience in casino and/or hotel environment preferred.
    • High School Diploma, GED, or equivalent required.
    • Team-oriented and must enjoy working with and assisting people.
    • Able to exercise good judgment on an independent basis.
    • Must be articulate and possess a professional appearance and demeanor.
    • Punctuality and meeting of deadlines is critical.
    • Must be computer literate.
    • Ability to read and understand all Seminole Tribe of Florida policies and procedures.
    • Must be able to communicate effectively in English, specific to position duties and responsibilities.
    • Must be able to complete standard Seminole Tribe of Florida forms and reports.
    • The physical demands described here are representative of those that must be met by an incumbent to successfully perform the duties and responsibilities of the position.
    • This position requires frequent sitting, standing, walking, sometimes stooping, bending and lifting up to a maximum of 30 lbs.

    Work Environment:

    • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 

     

    Closing:

     

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

     

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

     

    • Credit Check
    • Criminal Background Check
    • Drug Screen    

     


    Disclaimer
     
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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