• ASIAN CASINO HOST (MANDARIN)

    Job Location(s) US-FL-Hollywood
    Seminole Property
    Seminole Classic Casino
    Position Type
    Full Time
    Shift
    Varies
    Category
    Marketing
    Requisition ID
    2018-23703
  • Overview

    Classic Property

     

    Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Classic Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.


    Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The recently renovated landmark casino is now home to over 1,100 state-of-the-art, newest title slot machines and other local favorites such as Diamond Lotto’s, Stinkin’ Rich, Bombay, Fort Knox, Pirate’s Loot, blackjack and a high stakes bingo room. The gaming leader also offers “The Loosest Slots in America” gaming area, a selection of over 30 popular slot machines guaranteed to pay out the most often for their model of slots, anywhere in the country, as certified by Gaming Laboratory International (GLI) the world’s leading gaming testing laboratory and technical consultancy. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and a full service bar. Patrons can enjoy an eating area named EATstreet featuring 3 new food options named Soygood, Slice and Mojoe or a burger and wing joint named Flying Cow.


    OUR COMMITMENT TO SERVICE:
    We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

    Responsibilities

    Maintains relationship with targeted guests through personal contact in order to generate incremental gaming revenues.

     

    Essential Job Functions

     

    May include but are not limited to:

    • Maintains relationships and markets our gaming product and amenities to valued guests
    • Greets guests in the casino and participates in social events and special promotions
    • Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines
    • Issues Player’s Club cards and promotes the program and related promotions
    • Increases the growth of gaming revenues through development of a targeted customer base
    • Updates guest history for future visits
    • Ensures the protection of customer’s rewards and credit lines
    • Effectively handles customer complaints and discrepancies in an efficient and courteous manner
    • Participates and extends offerings of Casino credit
    • Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs
    • Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Seminole Classic Casino and reports the results of these efforts
    • Assists in the development of incentive programs, host goals, special events and marketing programs.
    • Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
    • Keeps informed of competitive promotions
    • Safeguards the confidential nature of all departmental and company records.
    • Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic
    • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures
    • Achieves quotas provided by management for new card sign-ups, events, entertainment, etc. on an as need basis
    • Other duties as assigned

    Qualifications

    • Must be able to speak fluent Mandarin, Cantonese, Vietnamese or Korean.
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
    • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities
    • High school diploma or equivalent preferred
    • 1-2 years casino experience preferred
    • Above average written communication skills
    • Proficient in Office Suite (Word, Excel, Outlook)

                                                                                      

    Work Environment:

    • Must be able to work in a smoking environment
    • Must be able and willing to work any shift and long hours when necessary to include working evenings, weekends and holidays
    • Must be able to continuously maneuver around the office and property, often standing for long hours
    • Must be able to respond to visual and aural cues
    • Must have the manual dexterity to operate a computer and other office equipment 
    • Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis

     

    Closing:

     

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

     

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

     

    • Credit Check
    • Criminal Background Check
    • Drug Screen    

     

    For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

     

     

    Disclaimer 
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

     

     

     

     

     

     

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