Job Location(s) US-FL-Tampa
    Seminole Property
    Seminole Hard Rock Hotel & Casino Tampa
    Position Type
    Full Time
    Casino Marketing
    Requisition ID
  • Overview

    tampa 1


    Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.


    Our Commitment to Service:

    We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.


    Benefits & Perks:

    We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 



    How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.




    This position is responsible for offering exceptional personalized service to Guests in our high-end areas. Candidate will provide a number of services, including food and beverage, transportation, off-site tour and shopping assistance, concierge services, and caters to a wide variety of requests from Guests.


    Essential duties include, but are not limited to:

    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
    • Adhere to the highest levels of guest service and provide exceptional guest service that differentiates us from the competition
    • Ensure the day to day satisfaction of each high end guest
    • Greet guests as they enter assigned high end area
    • Initiate and engage guests in conversation in a professional and friendly manner while maintaining confidentiality
    • Approach guests regarding any needs or requests such as food or beverage
    • Provide concierge services such as making reservations for shows, dinner, outings, spa or suggesting suitable entertainment options
    • Respond to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner
    • Assists with the delivery of food and beverage services, including casino floor, restaurants, room service and amenities
    • Communicates Guest preferences to provide personalized service
    • Strives to provide the best and personalized service to each and every guest
    • Provides unique & personalized services to designated Guests such as packing & unpacking
    • Communicates Guests preferences & experiences to VIPS Services Manager and assists in maintain Guest profile records
    • Coordinate with other casino and hotel staff to ensure each guest’s experience is memorable and all aspects of the guest visit are executed flawlessly
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations
    • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
    • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations
    • Performs other duties as assigned


    • High School Diploma or equivalent required
    • Two (2) years guest service experience in a hospitality environment
    • Must have knowledge of MS Office to include Word and Excel
    • Knowledge of LMS or similar software is preferred
    • Ability to work flexible schedules, including nights, weekends and holidays is required
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
    • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor
    • Excellent communication (written and verbal), guest service and interpersonal skills
    • Superior problem solving, initiative, follow through and multi-tasking skills
    • Ability to maintain confidentiality


    Work Environment:

    • Duties and responsibilities are typically performed in the hotel and back of house of the property, which can be fast-paced. Also, there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.


    Native American Preference Policy:

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.


    Employment Process:

    Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen    


    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).




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