Job Location(s) US-FL-Tampa
    Seminole Property
    Seminole Hard Rock Hotel & Casino Tampa
    Position Type
    Full Time
    Human Resources
    Requisition ID
  • Overview

    tampa 1


    Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.


    Our Commitment to Service:

    We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.


    Benefits & Perks:

    We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 



    How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.






    Under the direction of the Training Director, the Training Specialist is responsible for presenting English as a Second Language (ESL) learning modules and monitoring the effectiveness of training and development for the Tampa property. In addition, the Training Specialist will partner with other departments to provide on-the-job English training. 


    Essential duties include, but are not limited to:

    • Implement ESL training programs and learning modules developed for the Seminole Hard Rock Tampa property. This includes pre-learning preparations, training collateral, manuals, guides, and visual aids to accompany training programs
    • Design, plan and implement ESL training programs, policies and procedures to include developing or selecting teaching aids, such as multimedia visual aids, computer tutorials, handbooks, etc.
    • Research ESL training related topics, assessing suitability of materials for use.
    • Coordinate logistics for all training sessions, including, but not limited to, the following: schedules training sessions, communicates training calendar to the property, orders all training materials and collateral, submits catering requests, submits payment for purchase requisitions, etc.
    • Conduct needs assessment to determine training needs, i.e. focus groups, surveys and Round Table discussions
    • Collect feedback and data to measure progress and effectiveness of training programs
    • Monitor and report the progress of new Team Members ensuring successful transition from orientation through on the job training
    • Interact with management and Team Members of all departments, embodying and encouraging a positive work attitude and assessing and assisting with Human Resources needs across all departments
    • Other assignments as directed




    • Minimum of three (3) years of professional ESL training facilitation experience with adult learners, preferably in a casino and/or hotel environment
    • TEFL/TESOL Certification or comparable, or ability to obtain within 6 months of employment.
    • Bachelor’s Degree in Education or related field, or an equivalent combination of education, training and experience
    • Ability to work flexible schedules, including nights, weekends and holidays as required
    • Ability to be punctual and meet deadlines
    • Ability to function independently in a multi-task environment, as well as a part of a team
    • Ability to present an image of excitement, enthusiasm and outgoing personality, while being able to present a professional appearance and demeanor
    • Ability to develop and deliver programs which create a service level of excellence for all levels of management and team members
    • Ability to exercise sound judgment on an independent basis
    • Must possess excellent communication (oral and written), presentation and listening skills
    • Must possess excellent attention to detail and be extremely organized
    • Must be proficient in Microsoft Office, i.e. Excel, PowerPoint, Word, and Outlook


    Work Environment:

    • Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.


    Native American Preference Policy:

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.


    Employment Process:

    Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen


    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


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