Job Location(s) US-FL-Hollywood
    Seminole Property
    Seminole Hard Rock Hotel & Casino Hollywood
    Position Type
    Full Time
    Cash Operations
    Requisition ID
  • Overview

    HWHR New Guitar Tower

    Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 billion expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit https://www.seminolehardrockhollywood.com.


    Under the direction of the Cash Operations Manager, the incumbent is responsible for developing, facilitating, training, coaching, measuring, monitoring and reporting on the department’s training process and results. Duties include, but are not limited to:

    Essential Job Functions:

    • Adhere, communicate and reinforce the Seminole Tribe’s Policies and Procedures, as well as all Gaming Commission Regulations.
    • Assess training needs and submit performance objectives to management for approval.
    • Develop training materials, including manuals, job aids, SOPs and program content in accordance to departmental and Seminole Tribe’s policies, standards and procedures and all Gaming Commission Regulations.  Review materials periodically and update to reflect changes to existing standards and procedures; maintain the standards and procedures library.
    • Implement program and conduct multiple trainings to include:
    • New hire department orientation. 
    • Certification and certification tracking of team members for departmental standards and procedures.
    • Conducting periodic training as required, including bi-annual training of Title 31, Credit Card Fraud, Emergency Evacuation, Robbery Prevention, Chip Redemption and Counterfeit Chip Identification.
    • Recommend changes to departmental procedures to better achieve departmental and organizational objectives. Work with management to change standards and program content as necessary.
    • Create, in conjunction with management, task competency inventories for all positions.
    • Track, measure and monitor the completion and effectiveness of training programs with regard to improved team member performance on the job. Use appropriate metrics/resources, (surveys, questionnaires, roundtables, forums), to track results. Prepare reports for management.
    • Determine best instructional methods for individual and group setting. Adapt training delivery methods and style to achieve optimal results. Present and discuss information in a way that establishes rapport, persuades others and ensures understanding.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
    • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
    • Maintain a clean, safe, hazard-free work environment within area of responsibility.
    • Perform all other duties as assigned. 


    High School Diploma or equivalent required as well as minimum of (1) year of cash operations supervisory experience. Must be proficient in department specific computer programs; CMP, New Wave Checks, SDG and QCP or in similar casino cash management systems.  Must possess strong knowledge of MS Office software, mainly Word, Excel, and PowerPoint. Applicant must be familiar with a variety of Cash Operations and Class III gaming concepts, practices and procedures.  A similar background in training to include instructional design and creation of departmental policies and procedures manuals highly preferred.


    Work Environment:

    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.




    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen    




    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



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