• TRAINING SPECIALIST- HUMAN RESOURCES

    Job Location(s) US-FL-Hollywood
    Seminole Property
    Seminole Classic Casino
    Position Type
    Full Time
    Shift
    Day
    Category
    Human Resources
    Requisition ID
    2018-22894
  • Overview

    Classic Property

     

    Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Classic Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.


    Seminole Classic Casino pioneered Indian gaming when it opened as the country’s first large stakes bingo hall in 1979, eventually expanding with gaming machines and poker. The recently renovated landmark casino is now home to over 1,100 state-of-the-art, newest title slot machines and other local favorites such as Diamond Lotto’s, Stinkin’ Rich, Bombay, Fort Knox, Pirate’s Loot, blackjack and a high stakes bingo room. The gaming leader also offers “The Loosest Slots in America” gaming area, a selection of over 30 popular slot machines guaranteed to pay out the most often for their model of slots, anywhere in the country, as certified by Gaming Laboratory International (GLI) the world’s leading gaming testing laboratory and technical consultancy. Seminole Classic Casino also features the Hollywood Hall entertainment pavilion and a full service bar. Patrons can enjoy an eating area named EATstreet featuring 3 new food options named Soygood, Slice and Mojoe or a burger and wing joint named Flying Cow.


    Our Commitment to Service:
    We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

    Responsibilities

    Under the direction of the Training Manager, this team member is responsible for facilitation of training and coordinates the administrative aspects of training and development programs and initiatives. Including issuing invitations and scheduling, report preparation and other details relating to event execution.

     

    Essential Job Functions

     

    May include but are not limited to:

     

    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
    • Design, plan and implement training and recognition programs developed for Classic Casino.
    • Develop teaching outlines and instructional methods for individual training, group instruction, demonstrations and workshops.
    • Conduct training sessions for all Hollywood property programs, such as Orientation, Guest Service, Supervisor/Manager Leadership training, etc.
    • Work with various outlets to develop and implement well-rounded department specific onboarding programs.
    • Conduct needs assessment to determine training needs, i.e. focus groups, surveys and Round Table discussions.
    • Secure feedback to measure progress and effectiveness of training.
    • Support Seminole Gaming and Hollywood property training and guest service initiatives. 
    • Develop relationships to serve as a strategic business partner to operational departments.
    • Maintain training records, including scheduling classes and enrolling participants. Update the training calendar and make training room reservations.
    • Develop, send, and manage communications such as notices, invitations and responses for scheduled classes.
    • Extract training data, compile and prepare reports. Manage training tracking through development and maintenance of Excel Spreadsheets.
    • Maintain training materials including inventory, ordering and compilation.
    • Oversee maintenance of new hire documentation.
    • Assist in set up, clean up and maintenance of the training room. Ensure proper care, use and maintenance of equipment and supplies.
    • Act a liaison to other departments such as banquets, catering and special events for coordination of training related events.
    • Assist in the development and/or delivery of training.
    • Participate in assignments related to training team projects and events.
    • Administer Tuition Reimbursement program.
    • Facilitate Benefits orientation and enrollment process for new hires.
    • Ensure activities comply with relevant statutory and regulatory requirements, legal demands and professional and ethical standards.
    • Comply with all internal policies and procedures.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
    • Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
    • Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
    • Perform other duties as assigned.

    Qualifications

    • Bachelor's degree in a related field preferred, and two (2) years similar Human Resources experience required with a heavy emphasis on classroom training experience in a large company (1,000 or more employees) or an equivalent combination of education, certification and experience, preferably in a hospitality company or casino
    • Excellent communication, presentation and analytical skills required, along with ability to training outlines.
    • Must be proficient in MS Word, Excel and PowerPoint.
    • Professional demeanor required.
    • Excellent attention to detail and strong organizational skills.
    • Excellent oral and written communication and presentation skills. 
    • Ability to update and deliver customized training programs.                                      
    • Ability to deliver programs which create a service level of excellence for internal and external guests. 
    • Ability to tie training to the organization’s strategic goals.
    • Ability to maintain strict confidentiality.
    • Must be proficient in MS Office, i.e. Excel, Power Point, Outlook and Word.
    • Ability to work flexible schedules, including nights, weekends and holidays is required.
    • Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
    • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional demeanor.
    • Must possess excellent attention to detail and be extremely organized. Need for confidentiality is required.
    • Excellent communication, (verbal and written), presentation and listening skills.
    • Must have excellent oral and written skills in English. Mastery of Spanish and Creole is helpful.

    Work Environment:

    The working conditions are those typically found in an indoor, climate controlled office environment. Will be exposed to casino related factors including but not limited to second hand smoke, excessive noise, large crowds and stress related to servicing guests in a high pressure and fast paced environment. This position requires frequent sitting, walking, sometimes stooping, bending and lifting up to a maximum of 25 lbs.

     

    Closing:

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

     

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen

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