Job Location(s) US-FL-Coconut Creek
    Requisition ID
    Seminole Property
    Seminole Casino Coconut Creek
    Food & Beverage - Operations
    Position Type
    Full Time
  • Overview

    Coconut Creek


    Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more. Open 24/7,

    365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call 954.977.6700; visit us online at CasinoCoco.com<http://CasinoCoco.com><http://seminolecoconutcreekcasino.com/> or facebook.com/seminolecasinocococreek<http://facebook.com/seminolecasinocococreek><https://www.facebook.com/seminolecasinocococreek> or follow us on Instagram


    /> and Twitter @SemCasinoCoCo<http://twitter.com/#!/semcasinococo>




    We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.


    Under the direction of the Department Head, the incumbent coordinates office activities, including scheduling appointments, delegating work, providing information to callers, taking notes, correspondence and otherwise relieving the Department Head of clerical administrative and business related details.


    • Takes dictation in shorthand or by machine and transcribes notes on computer or transcribes from voice recordings involving standard business vocabulary on highly confidential company matters.
    • Composes and types routine or complex correspondence and reports from rough drafts, editing format, grammar, punctuation or spelling as needed.
    • Establishes, maintains and, when necessary, revises department filing system.
    • Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management. Provides information to callers, including Tribal Council, senior management and key external sources which requires a comprehensive knowledge of company policies, practices and operations.
    • Performs a broad range of administrative details of a highly confidential nature on a regular basis, requiring initiative and judgment to make independent decisions for which probably errors could result in unnecessary costs.
    • Maintains calendar for the Department Head, regularly arranging for meetings, conferences, and appointments. Arranges hotel and travel accommodations.
    • Opens and reviews all mail directed to the Department Head. Composes responses to routine inquiries, delegates items to subordinate managers and forwards appropriate items to the Department Head.
    • Follows up on all assignments delegated to subordinate managers as to status, expected completion date, etc.
    • Records Minutes of staff meetings; distributes to appropriate personnel.
    • Promotes positive public/employee relations at all times.
    • Performs all other related and compatible duties as assigned.
    • Create and update menus of all outlets.
    • Process and manages invoices through MMS.  Coordinates with Accounts Payable. 
    • Orders, maintains pars on all necessary office materials and printer supplies.  Ensures proper operating condition of and coordinates service on office equipment.
    • Track and coordinates departmental PTO/Leaves/Bereavement/Jury Duty in Kronos
    • Generate and process expense reports
    • Creates departmental announcements and recognition boards
    • Works in conjunction with other departmental admins (AP, HR, FACILITIES, EXECUTIVE, FINANCE, PLAYER DEVELOPMENT)
    • Be proficient in Excel, MS Word, Powerpoint, Outlook, MS Project



    • Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
    • Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
    • Inform Supervisor of Guest needs which may require special accommodations
    • Show special recognition of frequent Guests
    • Maintain a safe, clean and comfortable environment for Guests at all times
    • Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
    • Present a neat, clean and well-groomed appearance at all times
    • Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
    • Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
    • Promote positive public relations and create an enjoyable atmosphere for all
    • Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
    • Maintain a professional and positive relationship with vendors, Guests and co-workers
    • Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
    • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
    • Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations


    High school diploma or GED with one (1) to two (2) years of related experience and/or training or an equivalent combination of education and experience.  Computer skills.  Prior supervisory experience preferred.




    •     May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive


    •     While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger,  

           handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close,

           distance, color, and peripheral vision, depth perception and ability to adjust focus.

    •     The work environment characteristics described here are representative of those an employee encounters while

           performing the essential functions of this job.

    •     The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 




    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.


    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:


    • Credit Check
    • Criminal Background Check
    • Drug Screen    


    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


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