• EXECUTIVE HOST - CASINO

    Job Location(s) US-FL-Immokalee
    Requisition ID
    2018-22638
    Seminole Property
    Seminole Casino Immokalee
    Category
    Marketing
    Shift
    Varies
    Position Type
    Full Time
  • Overview

     Immokalee 10

    PROPERTY PROFILE:

    Escape from the everyday job to Seminole Casino Hotel located in the beautiful paradise coast of Immokalee, Florida.  Immokalee means ‘my home”… there is no better place to work!

    Our Immokalee is open 24 hours a day, seven days a week, 365 days a year. Seminole Casino Hotel Immokalee is the largest, most exciting attraction in the five-county region and Southwest Florida’s premier gaming & hotel destination.  We offer our guests 75,600 square feet of high-paying progressive gaming, over 1,300 of the industry’s newest slots, 38 live table games and a WPT poker room. 

    Seminole Casino Hotel also offers 19 suites and 80 deluxe rooms, each offering an upscale retreat experience equipped with plenty of amenities inside of the room and outside of the room.  Our guests can enjoy our refreshing pool including our authentic Seminole chickee huts,  24-hour fitness studio, event space that can accommodate up to 400 people,  24 hour business center, not to mention all of our amazing restaurants. 

     

    Our staff spends their time making sure that every single one of our guests gets the royal treatment, but the Seminole family also rolls out the red carpet for our team members with competitive pay, benefits, free meals, recognition, free parking and a great work environment. If you're ready to join a stellar team that stands out from all of the rest, apply today.

     

    OUR COMMITMENT TO SERVICE:

    We don’t have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current and future Guests.

     

    #profjobs

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    Responsibilities

    • The Executive Casino Host is responsible for:
    • Insuring an excellent guest experience for players while on site
    • Developing relationships with VIP casino patrons to ensure incremental visits
    •  Managing discriminatory comps based on player account value
    • Meeting weekly outreach benchmark goals
    •  Increasing theoretical  revenues to coded maintenance group
    • The incumbent will maintain relationships and market targeted customers through personal contact in order to generate incremental revenue. 
    • The Casino Host will oversee, solicit and identify new gaming guests for the Player’s Club program. 
    • The incumbent will meet and greet players on the casino floor, at special events and promotions. 
    • The Casino Host will be responsible for the retention of existing guests and will assist in special services related to top tier players.
    • The candidate must possess a positive attitude, exceptional guest service skills, outstanding phone etiquette, excellent interpersonal skills, strong communication and problem-solving skills, and the ability to multi-task and make quick decisions in a stressful environment.
    • The candidate must also be self-motivated, flexible, adaptable and able to work independently.
    • Must be able to continuously maneuver around the office and property, often standing for long hours.  Must be able to respond to visual and aural cues.  Must have the manual dexterity to operate a computer and other office equipment.  Must be able to lift 30 pounds and able to bend, reach and stoop on a limited basis 

    Qualifications

    The successful candidate must posses:

    • A positive attitude
    • exceptional guest service skills,
    • outstanding phone etiquette,
    • excellent interpersonal skills,
    • strong communication and problem-solving skills,
    • and the ability to multi-task and make quick decisions in a stressful environment.
    • The candidate must also be self-motivated, flexible, adaptable and able to work independently.
    • Must be able to continuously maneuver around the office and property, often standing for long hours.  Must be able to respond to visual and aural cues.  Must have the manual dexterity to operate a computer and other office

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

     

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

     

    • Credit Check
    • Criminal Background Check
    • Drug Screen    

     

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