• SUPERVISOR - BANQUET

    Job Location(s) US-FL-Coconut Creek
    Requisition ID
    2018-22239
    Seminole Property
    Seminole Casino Coconut Creek
    Category
    Food & Beverage - Operations
    Shift
    Varies
    Position Type
    Full Time
  • Overview

    Coconut Creek

     

    Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more. Open 24/7,

    365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call 954.977.6700; visit us online at CasinoCoco.com<http://CasinoCoco.com><http://seminolecoconutcreekcasino.com/> or facebook.com/seminolecasinocococreek<http://facebook.com/seminolecasinocococreek><https://www.facebook.com/seminolecasinocococreek> or follow us on Instagram

    @seminolecasinococonutcreek<https://instagram.com/seminolecasinococonutcreek

    /> and Twitter @SemCasinoCoCo<http://twitter.com/#!/semcasinococo>

     

     

    OUR COMMITMENT TO SERVICE:

    We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

    Responsibilities

    OUR COMMITMENT TO SERVICE:

    We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

     

    JOB DESCRIPTION:

     

    Under the direction of the Banquet Manager, the Banquet Supervisor oversees the daily activities of the banquets department and staff. Ensures the highest level of service by executing the requirements of events based on Seminole Coconut Creek Casino’s banquet department standard operating procedures (SOP). Drives customer satisfaction and capitalizes on revenue up-sell opportunities during the Event Phase of a function. Acts as a liaison for the banquet department between F&B, Marketing, Culinary, IT, and the Facilities team maintaining open lines of communication to provide guests the highest level of service. The Banquet Supervisor needs to be engaged on the floor and be hands on consistently providing personalized and quality service. Number of hours and day off will be subject to business demand.

    Qualifications

    • College degree in Hospitality Management or Business preferred with one year of administrative experience required, or the equivalent combination of education and experience
    • Previous banquet experience in a fast-paced environment preferred
    • Computer literate with demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.) required, previous experience with Kronos, MMS Stratton Warren preferred
    • Possess proficient mathematical skills to include the ability to add, subtract, multiple and divide
    • Ability to multi-task with solid time management skills in non-standard situations where some judgment must be exercised
    • Detail oriented, with outstanding communication, writing and proof-reading abilities
    • Ability to work proactively and effectively in a fast-paced, complex, and dynamic environment
    • High level of self-direction, self-motivation, and energy
    • Present an image of excitement and enthusiasm with a friendly and outgoing personality, while being able to project a professional appearance 
    • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals
    • Demonstrate extraordinary customer service skills with effective listening skills
    • Possess excellent oral and written communication skills with ability to independently maintain high levels of productivity
    • Ability to communicate effectively with Guests in English, specific to positions duties and responsibilities

    WORK ENVIRONMENT:

    • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
    • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
    • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
    • Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.   

    CLOSING:

     

    The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

     

    As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

    • Credit Check
    • Criminal Background Check
    • Drug Screen     

    ACKNOWLEDGMENT:

     

    This job description describes the essential functions and basic skills and knowledge required for a team member to successfully perform the position, and the team member hereby certifies that the team member is capable of performing the essential functions listed here, with or without accommodation. Seminole Casino Coconut Creek (the Company) reserves the right to modify any part of this job description at any time based on business demands. The team member understands and acknowledges that all team members of the Company are employed on an at-will basis, meaning that either the team member or the Company may terminate the work relationship at any time, for any reason, and without notice. The team member further understands and acknowledges that this job description does not constitute an employment contract, nor does it guarantee the team member any future employment with the Company. Only the Vice President & General Manager has the authority to enter into any employment contract or other written employment agreement with a team member.

     

    Disclaimer 
    While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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