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COORDINATOR - PLAYER DEV

COORDINATOR - PLAYER DEV

Requisition ID 
2018-21312
Job Location(s) 
US-FL-Coconut Creek
Seminole Property 
Seminole Casino Coconut Creek
Category 
Marketing
Shift 
Day
Position Type 
Full Time

Opportunity Details

Overview

Coconut Creek

 

Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more. Open 24/7,

365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call 954.977.6700; visit us online at CasinoCoco.com<http://CasinoCoco.com><http://seminolecoconutcreekcasino.com/> or facebook.com/seminolecasinocococreek<http://facebook.com/seminolecasinocococreek><https://www.facebook.com/seminolecasinocococreek> or follow us on Instagram

@seminolecasinococonutcreek<https://instagram.com/seminolecasinococonutcreek

/> and Twitter @SemCasinoCoCo<http://twitter.com/#!/semcasinococo>

 

 

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

JOB DESCRIPTION: 

 

Provides support for the Player Development Executives, Director of Player Development and VP of Marketing for all efforts relating to the Seminole Casino Coconut Creek.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Greets guests in the casino and participates in social events and special promotions.
  • Coordinates special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
  • Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
  • Safeguards the confidential nature of all departmental and company records.
  • Must have excellent communication skills, judgment, high moral integrity and strong work ethic.
  • Coordinates player reservations and details of players visit as required.
  • Establishes an effective working relationship with all operating departments.
  • Prepares requisitions for all goods and services purchased by the Player Development department.
  • Must be able to work independently with no supervision.
  • Must be organized and detail oriented.
  • Ensures accuracy of work from the standpoint of grammar, composition and format.
  • Sets up and maintains files, photography archive, records, correspondence, reports and other documents as required.
  • Places, accepts and screens telephone calls and refers calls to others appropriately.
  • Receives, opens and distributes incoming departmental mail and documents.
  • Orders and maintains office supply inventory.
  • Processes expense reports.
  • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
  • Other duties as assigned.

 SERVICE INITIATIVE:

  • Create and ensure a fun-filled, entertaining and exciting environment with the five F’s - Fast, Fun, Friendly, Fresh and Focused
  • Treat Guests with a sense of caring and individuality while effectively identifying their specific needs
  • Inform Supervisor of Guest needs which may require special accommodations
  • Show special recognition of frequent Guests
  • Maintain a safe, clean and comfortable environment for Guests at all times
  • Consistently welcome Guests, thank them for their patronage, seek ways to make them comfortable and express the desire to have them return
  • Present a neat, clean and well-groomed appearance at all times
  • Maintain constant awareness of services, promotions, and events offered at the facility and inform Guests
  • Handle Team Member and Guest concerns/dissatisfaction and disputes timely and professionally to the Team Member/Guest satisfaction, while maintaining financial responsibility
  • Promote positive public relations and create an enjoyable atmosphere for all
  • Inspect and ensure a clean, safe working environment, notify appropriate departments to handle deficient situations
  • Maintain a professional and positive relationship with vendors, Guests and co-workers
  • Create a work environment that is safe, professional, friendly and conducive to a high level of morale, productivity and performance
  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns
  • Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations

Qualifications

QUALIFICATIONS:  

  • Must have strong organizational, planning and communication skills.
  • Most possess strong leadership and team building skills.
  • Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
  • Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
  • High school diploma or equivalent required.
  • Two years experience in executive coordination, productions or public relations preferred and one year executive administrative experience required, or the equivalent combination of education and experience.
  • General computer troubleshooting skills preferred.
  • Excellent communication and time management skills required.
  • Ability to read and understand all Seminole Tribe of Florida policies and procedures.
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  • Must be able to complete standard Seminole Tribe of Florida forms and reports.
  • Must possess basic mathematical skills to include ability to add, subtract, multiply and divide, specific to position responsibilities.
  • Must be able to use good judgment in non-standard situations in which specific steps are involved.
  • Must be computer literate.
  • Proficient knowledge of Microsoft Office, Excel, Access and Word is required.
  • Must apply for, obtain and remain eligible for the appropriate Seminole Tribal Gaming License.
  • The physical demands described here are representative of those that must be met to successfully perform the duties and responsibilities of the position.
  • Must be able to respond to visual and aural cues.
  • Must have the manual dexterity to operate a computer and other office equipment.
  • Must be able to push, pull and lift 10-30 pounds on a limited basis.

WORK ENVIRONMENT: 

  • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  •  The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 

CLOSING:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

 

Disclaimer 

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

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