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SUPERVISOR - KIOSK

SUPERVISOR - KIOSK

Requisition ID 
2018-21249
Job Location(s) 
US-FL-Tampa
Seminole Property 
Seminole Hard Rock Hotel & Casino Tampa
Category 
Cash Operations
Shift 
Overnight
Position Type 
Full Time

Opportunity Details

Overview

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Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

  

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

 

JOB DESCRIPTION

Responsibilities

This position is responsible for the direct supervision of cashiering functions and the operational upkeep of the Ticket/Cash/ATM kiosks.

 

Essential duties include, but are not limited to:

  • Must adhere to the Seminole Tribe's Policies and Procedures.
  • Manages cage inventory to include the Ticket/Cash/ATM kiosks and Kiosk cashier drawers
  • Deals directly with customer concerns/complaints as required within jurisdiction
  • Ensures all regulatory requirements are followed
  • Interviews, hires, trains, schedules, appraises and supervises all directly assigned personnel
  • Promotes positive public/employee relations at all times
  • Maintains a clean, safe, hazard-free work environment within area of responsibility
  • Performs all other related and compatible duties as assigned

Qualifications

  • High school diploma or GED required as well as one (1) to two (2) years of related experience or an equivalent combination of education and experience
  • Must also have one (1) year of cage, banking and/or cashiering experience, and one (1) year of supervisory experience
  • Ability to read and write short memos, computer skills to include keyboarding
  • Ability to add, subtract, multiply and divide by fractions, whole numbers, and decimals
  • Ability to calculate interest, commission, and percentages as it applies to job functions
  • Must have excellent interpersonal skills to effectively work with staff as well as patrons
  • Required to become proficient with department specific computer programs

 

Work Environment:

  • Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise, as well as in the back of house.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move a minimum of 40 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

 

 

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

#gotoworkhappy

 

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