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Requisition ID 
Job Location(s) 
Seminole Property 
Seminole Hard Rock Hotel and Casino Hollywood
Casino Marketing
Position Type 
Full Time

Opportunity Details


pool - HWHR (smaller)


Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 million expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit



Maintains relationship with targeted customers through personal contact in order to generate incremental gaming revenues.



  • Achieves quotas provided by management for room goals, new card sign-ups, events, entertainment, etc…
  • Assists in the development of incentive programs, host goals, special events and marketing programs.
  • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
  • Effectively handles customer complaints and discrepancies in an efficient and courteous manner.
  • Ensures the protection of customer’s rewards and credit lines.
  • Greets guests in the casino and participates in social events and special promotions.
  • Increases the growth of gaming revenues through development of a targeted customer base.
  • Issues Player’s Club cards and promotes the program and related promotions.
  • Keeps informed of competitive promotions. 
  • Maintains relationships and markets our gaming product and amenities to valued guests.
  • Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
  • Must have excellent communication skills, tact and judgment, high moral integrity and strong work ethic.
  • Other duties as assigned.
  • Provides special services to include food, beverage, transportation, cross-property events and Player’s Club programs.
  • Responsible for telemarketing to active and inactive customers by mail and phone to further develop brand loyalty and visitation to the Hard Rock Hotel and Casino and reports the results of these efforts.
  • Safeguards the confidential nature of all departmental and company records.
  • Tracks guest’s visits, arranges accommodations and provides complimentaries according to established guidelines.
  • Updates guest history for future visits.



High school diploma or equivalent required. Bachelor’s degree in Accounting, Business Administration, Finance or Marketing preferred and two (2) years in a casino host experience four (4) years casino marketing experience or the equivalent combination of education and experience.



  • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 



The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    




While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).


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