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Requisition ID 
Job Location(s) 
US-FL-Ft. Lauderdale
Seminole Property 
Seminole Gaming - Corporate
Sales Operations
Position Type 
Full Time

Opportunity Details




In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.


The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.


Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.


Under the direction of the Sr. Leisure Sales Manager, the individual is responsible for developing a strategy and executing to attain departmental goal of maximizing profit by achieving optimal occupancy, rate and revenue for new and non-registered loyalty club members. The incumbent will lead all initiatives involving OTA, wholesale, consumer direct, travel agent (direct & GDS) and other channels.


Essential Duties & Responsibilities:

  • Work with the Director of Revenue Management to develop, implement and measure the department’s strategic plan and objectives. Goals are issued annually in a SMART Goal format. Individual goals/sales action plans should be developed by quarter in partnership with Hotel Yield Managers and property/corporate marketing teams. This person will be expected to grow production, increase ProfitPAR, grow loyalty database for relevant business segments.
  • Responsible for building, implementing and managing distribution channels for all Seminole owned and managed properties, to include wholesale, 3rd party online travel agencies, and receptive tour operator segments.   
  • This person will be responsible for developing new business as well as creating and maintaining business relationships and strategic partnerships, including but not limited to negotiating contracts, soliciting new leisure accounts, and traveling to promote the properties through direct sales calls and trade shows. 
  • Partner closely with all related departments such as Hotel Yield, Customer Care,  Marketing, Hotel Operations, Information Technology and Accounting to help guide overall strategies and tactics as appropriate.
  • Produce, monitor the production of, and analyze statistical data reports to effectively anticipate trend changes in order to adapt in a timely manner to achieve optimal occupancy, rate and revenue. Includes running reports for property level & corporate leaders.
  • Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, and team members as appropriate.
  • Prospect / solicit customers to build transient business and develop and grow relationships with key customers. Lead site inspections for prospect, new, and existing partners.
  • Assist Hotel Yield & Distribution Managers with building distribution systems and configuration for new rates and offers. Help with building training and process design for Customer Care including updating internal websites with content.
  • Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
  • Assist team with testing and planning for IT systems/integrations.
  • Focus on motivation, teamwork and personal accountability to achieve maximum human resource utilization.
  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
  • Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
  • Exhibit, communicate and reinforce conduct that is in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures. Ensure adherence to departmental and corporate policies and procedures.


Bachelor’s degree preferred and/or three (5) or more years of hotel/casino, cruise line, or airline experience in leisure sales, marketing, and/or reservations required or an equivalent combination of education and experience.

  • Experience working directly with a third travel partner organization is preferred. Working knowledge of local hospitality industry and culture required 
  • Must possess very strong interpersonal, communication, and leadership skills
  • Must be a quick learner and adapt to a dynamic, fluid working environment
  • Advanced skills in MS Office products preferred. Prior experience with property management, reservations and/or customer relationship systems desirable (especially LMS, CMP, RMS, ResNet) and the ability to learn new systems quickly.   


 Schedule/Travel Requirement:

  • Willingness to work a flexible schedule including nights, weekend, and holidays.
  • Some travel is required, primarily within the State of FL


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