Returning Candidate?



Requisition ID 
Job Location(s) 
Seminole Property 
Seminole Hard Rock Hotel and Casino Hollywood
Hotel Operations
Position Type 
Full Time

Opportunity Details


pool - HWHR (smaller)


Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale's world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, over 100 tables, 2000 slot machines, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. The property is currently undergoing a $1.5 million expansion. When the development is complete in mid-2019, Seminole Hard Rock will be home to an iconic guitar hotel tower that will include a Hard Rock Casino, nearly doubling its current size with 3,267 slot machines, 178 table games plus a new 18,000-square-foot poker room. The existing Hard Rock Live arena will be razed in March 2018, and replaced with a state-of-the-art 7,000-seat Hard Rock Live venue in a theater-style configuration. For more information please visit


Under the direction of the Front Office Leaders, the incumbent assists the guest with luggage storage needs and oversees the bell desk operation.  Duties include, but not limited to maintaining log books, assisting guests with laundry needs and routine dispatch of bell man for guest assistance. Also responsible for organizing bell closet and providing guest with general information to ensure pleasant guest experience.


Essential Duties and Responsibilities:


  • Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
  • Maintain Orderly Belldesk
  • Maintain Orderly Bellcloset (shared responsibility with bellmen)
  • Maintain Complete and accurate logs
  • Maintain Bellmen rotation
  • Assisting guests with routine questions
  • Answer the phones.
  • Assign bellmen tasks.
  • Performs all duties as assigned.



High School diploma or GED is required. In addition, one (1) to three (3) years of Customer Service experience is required, or an equivalent combination of education and experience. Exceptional command of the English language. Ability to work flexible schedules including nights, holidays, weekends as required.




Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.




The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    


While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).



Share on your newsfeed

Connect With Us!

Don’t see anything you’re interested in right now? Connect with us for future consideration.