Returning Candidate?

MANAGER - SUNSET GRILL

MANAGER - SUNSET GRILL

Requisition ID 
2018-19534
Job Location(s) 
US-FL-Coconut Creek
Seminole Property 
Seminole Casino Coconut Creek
Category 
Food & Beverage - Operations
Shift 
Varies
Position Type 
Full Time

Opportunity Details

Overview

Coconut Creek

 

Seminole Casino Coconut Creek offers the market's most fully-integrated, energized, stylish and upscale local's casino experience featuring 2,300 Las Vegas style slots and over 65 live table games such as blackjack, baccarat and poker. Under its roof, the casino has the region's most sought-after steakhouse, NYY Steak, Sorrisi Italian Restaurant and the New York-style 1st Street Deli. Guests can entertain with live music and listen to tunes from the region's top DJs at Legends Lounge, Nectar and Sunset Grill. The Pavilion, a 1,200-seat capacity entertainment venue, has been a home to acts like Tony Orlando, Frank Sinatra Jr., Joan Collins and many more. Open 24/7,

365 days a year, Seminole Casino Coconut Creek is located at the corner of U.S. 441 (State Road 7) and Sample Road at 5550 NW 40 Street in Coconut Creek, Fla. For more information, call 954.977.6700; visit us online at CasinoCoco.com<http://CasinoCoco.com><http://seminolecoconutcreekcasino.com/> or facebook.com/seminolecasinocococreek<http://facebook.com/seminolecasinocococreek><https://www.facebook.com/seminolecasinocococreek> or follow us on Instagram

@seminolecasinococonutcreek<https://instagram.com/seminolecasinococonutcreek

/> and Twitter @SemCasinoCoCo<http://twitter.com/#!/semcasinococo>

 

 

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

Under the direction of the Director of Restaurants, the incumbent will partner with the management team to oversee the restaurant ensuring the guests receive the ultimate dining experience.  Areas of responsibility include Restaurant/Bar and Togo services.  Supervises daily restaurant operations, maintains sanitation standards and assists service staff on the floor during peak meal periods.  Strives to continually improve guest and associate satisfaction and maximize the financial performance in areas of responsibility.  Determines training needed to accomplish goals, then implements plan.

 

 

ESSENTIAL JOB FUNCTIONS:

May include but are not limited to:

  • Acts as the guest service role model for the restaurant; sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
  • Assists servers, bartenders and host/ cashiers on the floor during meal periods and high demand times.
  • Handles guest problems and complaints.
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
  • Schedules dining reservations and arranges parties or special services for diners.
  • Ensures point of sale operations and cash handling practices are following according to standard operating procedures.
  • Ensures corrective action is taken to continuously improve service results.
  • This individual will also interview, schedule, train, develop, empower, coach and counsel, resolve problems, provide open communication, and recommend discipline when appropriate.
  • Holds daily line up meetings and monthly departmental meetings with staff reviewing daily events, safety issues/concerns, and guest comments.
  • Edits work schedules and evaluates work performance of employees.
  • Ensures staff understands local, state and Federal liquor laws.
  • Ensures staff receive on-going training to understand guest expectations.
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
  • Maintains service and sanitation standards in restaurant, bar/lounge and Togo areas.
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
  • Empowers Associate’s to provide excellent customer service.
  • Ensures team members are treated fairly and equitably. Strives to improve associate self-confidence and increase employee retention.
  • Monitors alcohol beverage service in compliance with local laws.
  • Supervises daily shift operations
  • This individual will be responsible for overseeing other outlet operations in the absence of the manager.
  • Ensures team members are in compliance with appearance standards.
  • Inspects dining room serving stations for neatness and cleanliness.

Qualifications

  • College degree and or three years of progressive restaurant management experience. 

  • A combination of education and experience will be considered. 

  • Must have strong knowledge in regards to financial information.

  • Must be proficient in excel, word, and power point software systems.

  • POS, MMS, or other systems are strongly preferred.

  • Excellent leadership skills.
  • Ability to perform all tasks for each position in FOH F&B
  • Excellent guest service and interpersonal skills with the ability to relate to diverse guest types.
  • Excellent time management skills.
  • Strong verbal and written skills.
  • Strong organizational skills with attention to detail.
  • Ability to properly operate the telephone and all software used for the POS system.
  • Strong math skills.
  • Thorough knowledge of Food and Wine, as well as Beer, liquor and mixed drinks.
  • Must demonstrate accuracy and thoroughness.
  • Knowledge of elementary financial controls.
  • Ability to respond promptly to customer needs.
  • Ability to communicate effectively with guests and Team Members.
  • Must speak clearly and persuasively in positive or negative situations.
  • Adaptable to a changing work environment.

Work Environment:

  • May be exposed to casino related environmental factors including, but not limited to, second hand smoke and excessive noise.  
  • Frequent lifting/carrying of weights over 25 pounds, reaching, stooping, squatting and bending.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear.  Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public

Closing:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

Disclaimer 

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Options

Share on your newsfeed

Connect With Us!

Don’t see anything you’re interested in right now? Connect with us for future consideration.