The Customer Care Representative is critical to the success of Seminole Gaming properties because the role is geared towards providing callers with a positive experience during and in advance of their visits. In this way, the Representative acts as the voice of the company and its properties. In the context of frequent and sometimes challenging (and often rewarding) customer contact, the Representative works in a structured framework of readily available information, continual management support, and measureable, achievable goals.
Essential Duties & Responsibilities:
One year or more of directly related experience in an inbound contact center or similar customer service role
Effective, demonstrable computer skills (beyond basic keyboarding) and understanding of telephone etiquette
Knowledge of property management, reservations and player tracking systems (e.g. LMS, CMP) is advantageous; proficiency in basic Windows and MS Office packages is very important
Strong verbal communication skills
Experience handling customer calls in a sales-oriented inbound environment
Experience handling reservations or in the casino / hospitality industry is considered a plus
The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.
As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.