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FRONT DESK AGENT I - FT

FRONT DESK AGENT I - FT

Requisition ID 
2017-16729
Job Location(s) 
US-FL-Hollywood
Seminole Property 
Seminole Hard Rock Hotel and Casino Hollywood
Category 
Hotel Operations
Shift 
Varies
Position Type 
Full Time

Opportunity Details

Overview

pool

 

Seminole Hard Rock Hotel & Casino in Hollywood, Florida, located minutes from Fort Lauderdale’s world-famous beach, features a AAA Four Diamond resort with 469 luxury rooms and suites, award-winning restaurants, high-energy nightlife, a lagoon-style pool and Beach Club, a Hard Rock-inspired spa, and premium meeting and convention space. As South Florida’s premier entertainment destination, Seminole Hard Rock hosts top-name acts at its 5,500–seat Hard Rock Live concert arena and offers more than 100 table games, 2,000 of the most popular slots and a stand-alone poker room. Fine dining options include Council Oak Steaks & Seafood, the resort’s signature steakhouse, and Kuro, a luxe and socially vibrant restaurant offering new-style Japanese cuisine. The resort also features contemporary and casual eateries, including Blue Plate, the hotel’s 24-hour diner-inspired restaurant; Constant Grind, a gourmet coffee and pastry shop; and the ever-famous Hard Rock Cafe - Hollywood, part of Hard Rock’s 164 globally recognized rock ‘n’ roll restaurants.

Responsibilities

Under the direction of the Front Desk Manager, the incumbent is responsible for accurate rating of rooms and ensuring the room rack is properly adjusted at all times.

 

Essential Job Functions:

 

  • Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.
  • Running alert date reports
  • Reviewing out-of-order and off-market rooms on a daily basis for validity.
  • Answering incoming phone calls and responding to guest requests.
  • Responding to guests checking out via video check-out.
  • Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.
  • Perform other duties as assigned.

Qualifications

High School Diploma or equivalent education required and minimum front desk/hotel experience preferred or an equivalent combination of education and/or experience. Bachelor’s degree preferred. 

 

Additional Requirements:

 

  • Ability to work flexible schedules, including nights, weekends, and holidays as required.
  • Must possess strong mathematical skills specific to position responsibilities.

Work Environment:

  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. 
  • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

 

Closing:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

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