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DIRECTOR IT - GAMING APPLICATIONS

DIRECTOR IT - GAMING APPLICATIONS

Requisition ID 
2017-16473
Job Location(s) 
US-FL-Ft. Lauderdale
Seminole Property 
Seminole Gaming - Corporate
Category 
Information Technology
Shift 
Day
Position Type 
Full Time

Opportunity Details

Overview

Property_Images

 

 

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.

 

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.

 

Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.

Responsibilities

The Director of IT, Gaming Application Portfolio will be responsible for the support and evolution of all package and custom Applications in the portfolio, including Casino Management System, Slot Management and Accounting, Player Tracking, Table Games, Poker, Revenue Audit, Casino Loyalty Management and Marketing, etc. The Director will be responsible for working with the business leaders to define and prioritize enhancement and project requests for these Applications, and ensure that the work is built and delivered as agreed to, and to establish and manage Service Levels for all the supported applications. The Director will lead and manage a team of employee and contractor Project Managers, Business Analyst, Product Specialist, and Quality Analysts, as well as provide day to day guidance to key vendor partners. The Director will oversee the strategy and roadmap for Gaming Applications used by end-users within Seminole Gaming.

 

 

Responsibilities:

 

  • Strategic Alignment
    • Understand the goals of the company and needs of the business owners
    • Align business goals and needs through deployment of existing applications functionality or assisting with the development of new functionality
    • Develop Gaming Application roadmap strategy, planning and communication
    • Reviews, analyzes, and assists with defining business applications and modification requirements to systems
    • Assists in the evaluation of third party and vendor provided software
    • Prepares key technical inputs for steering committee level and strategic planning sessions and actively participates during these session
    • Partner closely with the Operational teams to align on objectives, programs and KPIs
    • Define key business challenges and needs in the Gaming space and provide the solutions
    • Provide perspective in the prioritization of projects based on potential revenue impact
  • Project Management and Oversight
    • Lead projects from concept through completion (creating scope, requirements, user scenarios, testing, implementation, and user acceptance)
    • Work with stakeholders to understand project scope, timeline and priority, and recommend solutions to meet organizational goals
    • Lead project management of all Gaming projects, establishing proper technical and functionality specifications documentation and acting as liaison between development team and/or vendor(s) and stakeholders
    • Manage the scope of changes to projects and business requirements in order to meet project goals and deadlines without affecting other dependent projects
    • Assists project manager on business projects and ensure they deliver timely expected and accurate results
    • Ensure projects and related tasks and resources meet required deadlines, scope, budget, quality, and other measures of success commitments for projects, maintenance, and enhancements and services availability
    • Leads a team that is responsible for simple or complex applications rollout to single or multi-properties
    • Ensure team develops documentation for users to install, operate and support
    • Provide end user training and advises on developing policy and procedures to meet business needs using existing application functionality
  • Support
    • Manages the enhancement and support activities for all legacy systems
    • Manage team who will be responsible for post implementation support and troubleshooting
    • Analyze problems and escalate issues in a timely manner for quick resolution
    • Create new and extend existing technical and operational documentation
    • Partner with IT teams on supporting systems and network infrastructure
    • Lead resolution, diagnosis, and communication during Sev 1 and Sev 2 situations to ensure delivery and 24/7 uptime of digital environment
  • Vendor Management
    • Maintains strong vendor relationships to keep apprised of new products, versions and releases
    • Vendor and consultants management through detailed communication and holding them to strict deliverables that are on budget and of acceptable quality and standard

 

  • General Department & Team Management
    • Directs, manages, coaches and mentors team of Project Managers, Business Analysts, Product Specialists, and Quality Analysts employees and contractors
    • Exercises the authority of a director concerning hiring, performance improvement plans/ reviews, promotions, salary recommendations and terminations
    • Prepares inputs to the budgeting for internal & external resources and expenses
    • Establishes a comprehensive communications program that includes both formal and informal meetings, correspondence, and discussions with their respective businesses
    • Promotes positive public and employee relations

Qualifications

 

  • B.S. or equivalent degree
  • 8+ years Gaming industry experience required- either in Gaming Operations or Managing Gaming Applications/Products. Hospitality experience preferred
  • 5+ years’ experience with Casino Management Systems required, Bally/Scientific Games preferred. Strong understanding of Gaming operations
  • 5+ years IT Application, Product or Portfolio Management required
  • 5+ years’ experience successfully managing, leading and developing a team of technical professionals required
  • Evidence of professional achievement in Gaming innovation and revenue growth thru the use of technology

 Additional Requirements:

 

  • Strong quantitative and analytical abilities with deep understanding of the business, excellent problem solving skills
  • Proven track record implementing and supporting software applications
  • Working knowledge of Agile and Waterfall Development methodologies, and project management
  • Ability to lead through ambiguity and loosely defined goals
  • Highly adept at working through and influencing others
  • Ability to build strong relationships with cross functional working teams which may include contractors and third party vendors
  • Strong commitment to teamwork, ability to work with direct and matrix resources from multiple cultural/ethnic backgrounds
  • Ability to prioritize among competing opportunities
  • A driven self-starter obsessed with moving the company forward, who thrives in a fast paced, rapid execution environment. A solid executor, someone who gets things done
  • Strong verbal and written communication skills, with the ability to present complex ideas and influence executive leadership
  • Ability to build consensus and work effectively with technical and non-technical colleagues to successfully execute projects in support of marketing and advancement goals
  • Ability to work with minimal supervision, under pressure, with regular and frequent deadlines
  • Excellent time management and prioritization skills

 

 

 Closing:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

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