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BUSINESS ANALYST - CUST./MKTG.

BUSINESS ANALYST - CUST./MKTG.

Requisition ID 
2017-16343
Job Location(s) 
US-FL-Ft. Lauderdale
Seminole Property 
Seminole Gaming - Corporate
Category 
Information Technology
Shift 
Day
Position Type 
Full Time

Opportunity Details

Overview

Property_Images

 

 

In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.

 

The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.

 

Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.

Responsibilities

 

The Business Analyst specializes in understanding the needs of the business owners and translating them into technical specifications. This position will act as an interface to the business owners and technology departments, as well as implementing and supporting the Customer and Marketing Applications Portfolio, including: Consumer Websites, Loyalty Programs, Marketing Offers and Promotions, Customer Relationship Management, etc.

The position involves analysis and presentation of information to business owners, including Marketing, Player Development, and Casino and Hospitality Operations. It requires proficiency with developing requirements documents, knowledge of the business and strong communication skills. The position will also be responsible for the QA of any new or changes to the applications before they are released and deployed into the Production environment.

These initiatives will be done in accordance with department policies, procedures, and standards to support information systems development and maintenance.

 

Main Duties and Responsibilities:

  • Must adhere to the Seminole Tribe's Policies and Procedures.
  • Gather requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task, and workflow analysis.
  • Evaluate information gathered from multiple sources, decompose high-level information into details, and distinguish user requests from the underlying true needs.
  • Proactively communicate and collaborate with technical team and business owners to analyze information needs and functional requirements to deliver an effective solution.
  • Develop and document enterprise wide requirements and translate them into technical specifications.
  • Develop user documentation and conduct training as required.
  • Successfully engage in multiple initiatives simultaneously.
  • Drive and challenge business units on their assumptions of how they will successfully execute their plans.
  • Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements.
  • Participate in small or complex applications rollout to single or multi-properties.
  • Participate in the QA and release management of new and changes to applications through thorough testing, debugging and user acceptance before planning and executing deployment into Production.
  • Develop documentation for users to install, operate and support.
  • Provide end user training.
  • Provide post implementation support and troubleshooting.
  • Analyze problems and escalate issues in a timely manner for quick resolution.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Be the liaison between the business units, technology teams and support teams.
  • Works on multiple high priority projects concurrently.
  • Employs productivity aids in all aspects of assignments.
  • Maintains and enhances technical skills through formal and on-the-job training.
  • Responds to and assists with other problem tickets as required.
  • Performs other duties as assigned.

Qualifications

  • Bachelor’s degree required. Hospitality, Information Management, or Computer Science preferred.
  • Hotel/casino gaming background or experience preferred.
  • Project Management/Coordination practices and techniques preferred.
  • 5+ years’ experience as a business analyst or similar position. Business Analysts Certification preferred (either PMI-PBA or IIBA-CBAP).
  • 5+ years’ experience with Customer/Marketing Applications; including Websites, Loyalty Systems, Customer Relationship Management, and/or Campaign Management.
  • 3+ years’ experience with Agile methodology required. Working knowledge of JIRA preferred.
  • Proficiency in MS Office Suite (Word, PowerPoint, Visio, Excel, Outlook).

 

Additional Requirements:

  • Solid proficiency in full Business Analysis skills (Analysis, Design, Testing, Process, and Documentation). Ability to translate business requirements to technical requirements to enable IT Technical teams.
  • Targeted, effective communication at all levels of the organization, good listening skills.
  • Exceptional interpersonal skills and ability to deal with diverse cultures in dynamic work environment.
  • Collaboration and facilitation skills within IT and across business area users and management.
  • Highly personable and able to build strong relationship across business groups and with IT personnel.     
  • Stakeholder management, including department leaders, vendors and consultants.
  • Autonomous: ability to work with little or no supervision

 

Closing:

 

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

 

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

For a listing of all opportunities at Seminole Gaming, please go to www.gotoworkhappy.com.   

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