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GM - COUNCIL OAK FINE-DINING RESTAURANT

GM - COUNCIL OAK FINE-DINING RESTAURANT

Requisition ID 
2017-16065
Job Location(s) 
US-FL-Tampa
Seminole Property 
Seminole Hard Rock Hotel & Casino Tampa
Category 
Food & Beverage - Operations
Shift 
Varies
Position Type 
Full Time

Opportunity Details

Overview

tampa 1

 

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Hard Rock Hotel & Casino Tampa can feel more like play than work. This expansive property is the premier entertainment destination of Central Florida & features high stakes table games along with thousands of the hottest slot machines. Owned & operated by the Seminole Tribe of Florida, this electrifying casino destination boasts rock star amenities at its AAA Four Diamond rated hotel ranging from seven award-winning Zagat-rated restaurants, a newly renovated Rock Spa® & Salon and VIP services galore.

  

Our Commitment to Service:

We don’t have customers, we have Guests. Unparalleled Service isn’t just a part of our mission statement at Seminole Gaming; it’s a commitment to each and every one of our current & future Guests. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits & a great work environment.

 

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit http://www.gotoworkhappy.com/benefits to see our full list of benefits! 

 

Appearance:

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.

 

JOB DESCRIPTION

Responsibilities

This position is responsible for directing the management and staff of the signature gourmet steakhouse restaurant on property, Council Oak. The Steakhouse General Manager will lead according to established standards to provide maximum customer service and satisfaction while achieving financial goals.

 

Essential duties include, but are not limited to:

  • Identifies and defines business needs and implements solutions which may result in beneficial changes in the operation of the restaurant, improvement in the restaurant's impact or interaction with customers, improvement in the restaurant's ability to reduce or contain costs or generate additional revenue
  • Works in conjunction with the Chef and directs the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards
  • Spearheads menu item changes based on product mix reviews and guest feedback
  • Institutes cost control procedures, inventories and standards of performance.
  • Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties, including kitchen personnel
  • Works with manual and automated systems and develops or implements procedures, formats, budgets, testing, training and documentation
  • Staff replacement within the guidelines of the department
  • Develops and implements operating standards where necessary
  • Communicates with management, other departments, and designated personnel to address the needs of the POS system
  • Provides project leadership and project management as assigned
  • In the absence of senior F&B management provides leadership and direction for the department as required
  • Acts immediately on all customer complaints to insure that a correction is made whenever possible
  • Responsible for the back of the house operations in the absence of the room chef
  • Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures
  • Other assignments as directed

Qualifications

  • High School diploma, GED, or equivalent required
  • Bachelor and/or Master's degree in business or related field preferred, but may be waived with extensive experience in the field in a similar capacity
  • Five (5) years of food & beverage experience with at least 3 years in management required
  • Experience in fine dining, casino and/or hotel environment preferred
  • Proficient knowledge of Microsoft Office, Excel, and Word is required
  • Must be familiar with financial data and cost control techniques
  • Proven ability in developing budgets and business plans
  • Project management experience (writing a project plan, measuring progress, delivering results)
  • Excellent interpersonal, customer service, communication, team building, and problem solving skills are required
  • Excellent verbal and written communication skills
  • Ability to coordinate multiple tasks at once
  • Ability to compile, compute, and analyze pertinent data needed for reports
  • Ability to work with the POS systems
  • Ability to negotiate and build relationships with diverse departments and casino personnel
  • Ability to implement strategic visions and plans into day to day operations
  • Must be able to respond calmly and make rational decisions when handling guest and employee conflicts
  • Must be able to work independently
  • Must be able to conduct conversations with customers and employees and speak distinctly and persuasively with others
  • Must be able to tolerate areas containing secondary smoke
  • Must be able to work at a fast pace and in stressful situations

Work Environment:

  • Duties and responsibilities are typically performed in a professional office setting, but there may be times where you will need to be on the Casino Floor or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, second hand smoke and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

 

Native American Preference Policy:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

 

Employment Process:

Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment. These background checks may include, but are not limited to:

  • Credit Check
  • Criminal Background Check
  • Drug Screen    

 

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

 

 

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