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Requisition ID 
Job Location(s) 
Seminole Property 
Seminole Hard Rock Support Services
Information Technology
Position Type 
Full Time

Opportunity Details





In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee.


The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America.


Analysts believe today’s Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world’s largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues.



The IT Operations Analyst III is responsible for monitoring, managing and responding to system alerts at the Operations Center.  The individual is also responsible for receiving calls to the Service Desk for help on the Enterprise Systems.  Monitors and manages data information, including technical and administrative analysis, remediates or escalates incidents to the appropriate responsible parties. This includes the monitoring of applications, Network, Telecommunications, Guest facing computer services and trouble isolation and repair of identified and reported problems.


Operations Center and Service Desk responsibilities:

  • Central IT communications
  • Manage
  • Monitor
  • Diagnose
  • Report
  • Escalate
  • Document
  • Gather statistics
  • Performance analysis
  • Capacity checking
  • Incident Management
  • Ticket administration
  • Change control administration
  • Take Service Desk calls and provide technical support
  • Escalate Technical Issues to vendors as needed
  • Provide LAB Environment Support
  • Monitoring Systems Configuration
  • System and Application administration

Main Duties and Responsibilities:

  • Monitors and interprets system events and activity
  • Diagnose and remediate incidents
  • Escalate incidents to responsible parties that include senior technical specialist, development, and vendors
  • Communicate system issue and incidents to impacted parties
  • Operate and exercise procedures according to established operational policies and procedures
  • Prepare and report on trend analysis, capacity planning and overall system health
  • Provide Level III resolution to more complex issues that requires more detailed systems and application knowledge
  • Opens up problem reporting tickets and accurately uses all problem tracking software systems
  • Enterprise Applications and System Administration
  • Adheres to other defined SOPs as required
  • Must be available to work different shifts that will include nights, weekends, and on-call rotation as needed


  • IT Operations Analyst III requires a Bachelor’s degree in Information Systems or equivalent training and experience.
  • Must have 3 – 5 years relevant application and/or IT operations experience.
  • Proven experience in server/network hardware, software, and architecture
  • Proven experience with Gaming systems, POS, Hotel PMS and ERP Systems.
  • Having a MCSE, CCNP, or equivalent preferred.

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.


As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:


  • Credit Check
  • Criminal Background Check
  • Drug Screen    


For a listing of all opportunities at Seminole Gaming, please go to   


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